Field Service Engineer

Level Up Talent Solutions; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Level Up Talent Solutions is seeking a highly technical Energy Storage After-Sales Engineer to join our service team. You will be responsible for on-site commissioning, troubleshooting, maintenance, and repair of our energy storage products, ensuring rapid resolution of technical issues and superior customer satisfaction.

You will provide on-site and remote technical support for energy storage systems, perform system commissioning and preventive maintenance, and train customers on operation and

Qualifications

• A degree in Electrical/Power Engineering or related field.
• 2+ years of field service or maintenance experience with battery storage systems.
• Familiar with lithium-ion battery characteristics, CAN bus, RS485, Modbus.
• Ability to read electrical schematics, single-line diagrams, and wiring diagrams.
• Willing to travel 50–75% to customer sites; overtime on Saturdays as needed.
• Fluent in English; physical ability to lift up to 25 kg.

Responsibilities

• Provide on-site and remote technical support for energy storage systems (batteries, BMS, PCS, and EMS).
• Perform system commissioning, firmware upgrades, and preventive maintenance.
• Diagnose and resolve hardware/software faults (e.g., communication errors, cell voltage imbalance, thermal management issues).
• Document all service activities, including failure analysis, repair logs, and field service reports.
• Train customers and local partners on proper system operation, safety procedures, and basic maintenance.
• Collect and report product failure data to the R&D and quality teams to drive continuous improvement.
• Manage spare parts inventory and coordinate logistics for replacement components.
• Respond to emergency service calls within agreed SLAs (e.g., 24/48-hour response).
• Support the sales team by providing pre-sales technical input on installation and serviceability.

Skills

Field service

Troubleshooting

Commissioning

Maintenance

Customer communication

Documentation

Education

Electrical Engineering degree

Tools

Multimeters

Insulation testers

Battery diagnostic tools

Job description

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

We are seeking a highly technical and customer-focused Energy Storage After-Sales Engineer to join our service team. You will be responsible for on-site commissioning, troubleshooting, maintenance, and repair of our energy storage products, ensuring rapid resolution of technical issues and superior customer satisfaction.

Key Responsibilities:

Provide on-site and remote technical support for energy storage systems (batteries, BMS, PCS, and EMS).

Perform system commissioning, firmware upgrades, and preventive maintenance.

Diagnose and resolve hardware/software faults (e.g., communication errors, cell voltage imbalance, thermal management issues).

Document all service activities, including failure analysis, repair logs, and field service reports.

Train customers and local partners on proper system operation, safety procedures, and basic maintenance.

Collect and report product failure data to the R&D and quality teams to drive continuous improvement.

Manage spare parts inventory and coordinate logistics for replacement components.

Respond to emergency service calls within agreed SLAs (e.g., 24/48-hour response).

Support the sales team by providing pre-sales technical input on installation and serviceability.

Requirements

• Education: Associate or Bachelor’s degree in Electrical Engineering, Power Electronics, Mechanical Engineering, or a related field.
• Experience: 2+ years of field service, commissioning, or maintenance experience with battery storage, inverters, UPS, or solar PV systems.
• Familiar with lithium-ion battery characteristics (voltage, current, temperature, SOC, SOH).
• Experience with CAN bus, RS485, Modbus, or other industrial communication protocols.
• Ability to read electrical schematics, single-line diagrams, and wiring diagrams.
• Hands-on experience with multimeters, insulation testers, and battery diagnostic tools.
• Soft Skills: Strong problem-solving, customer communication, and documentation skills.
• Physical Requirements: Ability to lift equipment (up to 25 kg), work at heights, and use PPE.
• Travel: Willingness to travel frequently (up to 50-75%) to customer sites.
• Language: Fluent in English (additional local languages a plus).
• Willing to render overtime work on Saturdays, as required by business needs.

Preferred (Nice to Have):

Certification in battery safety (e.g., NFPA 70E, lithium-ion battery handling).

Experience with BESS containerized systems (utility-scale).

Knowledge of grid codes and protection relay settings.

Familiarity with remote monitoring platforms (e.g., IoT-based EMS portals).