FIELD PARTNER ASSOCIATE

ZC Kings Manpower Janitorial Services Cooperative; Laguna; On-site; PHP 279,000 - 469,000; Full time

Job summary

ZC Kings Manpower Janitorial Services Cooperative in Laguna Calabarzon is seeking a Field Partner Associate to join our hospitality and tourism team on a full-time basis.

You will act as a vital link between our clients in the waiting staff and food service sector and our head office, helping ensure service excellence, maintain strong client relationships, and support operational effectiveness across venues in the region.

Qualifications

• Proven experience in hospitality operations or similar field-based roles.
• Strong knowledge of waiting staff duties and service standards.
• Excellent communication and interpersonal skills.
• Ability to manage multiple locations and coordinate staff.
• Reliability, punctuality and strong work ethic.
• Willingness to travel between locations.
• Basic computer literacy for records and reports.

Responsibilities

• Coordinate and manage waiting staff deployment across assigned hospitality and tourism venues in Laguna Calabarzon
• Ensure consistent service quality and adherence to client standards at all assigned locations
• Monitor staff performance, punctuality and professional conduct in the field
• Serve as the primary point of contact between clients and our head office regarding staffing needs and service delivery
• Address client concerns and resolve operational issues promptly and professionally
• Conduct regular site visits to assess working conditions and gather feedback from both staff and clients
• Maintain accurate records of staff assignments, attendance and performance metrics
• Provide on-site support and guidance to waiting staff to ensure compliance with service standards
• Report on daily operations and elevate issues requiring management intervention
• Build and maintain positive relationships with clients to support business growth and retention

Skills

Hospitality ops

F&B service

Communication

Staff coordination

Problem solving

Reliability

Travel-ready

Record-keeping

Job description

About the role

ZC Kings Manpower Janitorial Services Cooperative is seeking a Field Partner Associate to join our dynamic hospitality and tourism team. This is a full-time position based in Laguna Calabarzon, where you will serve as a vital link between our company and our clients in the waiting staff and food service sector. As a Field Partner Associate, you will play a crucial role in ensuring exceptional service delivery, maintaining strong client relationships, and supporting our operational excellence across hospitality venues in the region.

Key responsibilities

• Coordinate and manage waiting staff deployment across assigned hospitality and tourism venues in Laguna Calabarzon

• Ensure consistent service quality and adherence to client standards at all assigned locations

• Monitor staff performance, punctuality and professional conduct in the field

• Serve as the primary point of contact between clients and our head office regarding staffing needs and service delivery

• Address client concerns and resolve operational issues promptly and professionally

• Conduct regular site visits to assess working conditions and gather feedback from both staff and clients

• Maintain accurate records of staff assignments, attendance and performance metrics

• Provide on-site support and guidance to waiting staff to ensure compliance with service standards

• Report on daily operations and elevate issues requiring management intervention

• Build and maintain positive relationships with clients to support business growth and retention

What we're looking for

• Proven experience in hospitality operations, food and beverage service, or similar field-based roles

• Strong knowledge of waiting staff duties and hospitality service standards

• Excellent communication and interpersonal skills with the ability to interact professionally with diverse stakeholders

• Demonstrated ability to manage multiple locations and coordinate staff effectively

• Problem-solving mindset with a proactive approach to addressing operational challenges

• Reliability, punctuality and strong work ethic

• Ability to work in a fast-paced, dynamic environment

• Familiarity with the Laguna Calabarzon area and local hospitality venues is advantageous

• Willingness to travel between assigned locations as required

• Basic computer literacy and ability to maintain records and reports