Customer Service Representative

Green Pasture People Management Inc; Pasay; Hybrid; PHP 200,880 - 279,000; Full time

Job summary

A customer service solutions company in Metro Manila is looking for a Customer Service Representative to provide exceptional service via phone, email, and chat. The ideal candidate should hold a Bachelor's degree, have excellent problem-solving skills, and be proficient in English. This role offers opportunities in a dynamic office environment with a chance for occasional remote work.

Qualifications

• Less than 1 year of experience preferred.
• Strong communicator and empathetic.
• Detail-oriented and adaptable to change.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and complaints efficiently and professionally.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to ensure customer satisfaction.
• Perform data entry and update customer information in the system.
• Assist with product knowledge and troubleshooting.

Skills

Proficient in English

Excellent customer service skills

Strong problem-solving abilities

Experience in back office support

Experience in account management

Education

Bachelor's degree in any field

Job description

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and complaints efficiently and professionally.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to ensure customer satisfaction.
• Perform data entry and update customer information in the system.
• Assist with product knowledge and troubleshooting.

• Educational Qualifications: Bachelor's degree in any field.
• Experience Level: Less than 1 year of experience preferred.
• Skills and Competencies: Proficient in English, excellent customer service skills, strong problem-solving abilities, and experience in back office support and account management.
• Working Conditions: Office environment, typical business hours, with occasional remote work.
• Qualities and Traits: Strong communicator, empathetic, detail-oriented, and adaptable to change.