Field Customer Service Representative

INGCO PH Traders Inc.; Caloocan; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job summary

INGCO PH Traders Inc. is hiring for an on-site Customer Service Associate in Caloocan. The role requires 1-3 years of experience, a bachelor's degree, and a full-time commitment.

You will handle inquiries, schedule services, and support back-office operations while using Salesforce and other tools. Applicants should be team players with strong interpersonal and organizational skills. The position includes health and wellbeing benefits as part of government-mandated programs, and offers growth

Qualifications

• 1-3 years of experience in customer service or related field.
• Willing to work on field
• Bachelor’s degree in a relevant field
• Proficiency in customer service, scheduling, problem solving, and technical skills

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Coordinate and schedule services while ensuring that customer expectations are met.
• Collaborate with team members to enhance service delivery and streamline operations.
• Utilize Salesforce and other technical tools to manage customer interactions and data effectively.
• Document all customer interactions and maintain accurate records for back office support.

Skills

Customer service

Scheduling

Sales pipeline management

Interpersonal skills

Technical skills

Education

Bachelor's degree

Tools

Salesforce

Job description

On-site - Caloocan 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Coordinate and schedule services while ensuring that customer expectations are met.
• Collaborate with team members to enhance service delivery and streamline operations.
• Utilize Salesforce and other technical tools to manage customer interactions and data effectively.
• Document all customer interactions and maintain accurate records for back office support.

Requirements

• WILLING TO WORK ON FIELD
• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Proficiency in customer service, scheduling, problem solving, and technical skills.
• Qualities and Traits: Strong interpersonal skills, organizational skills, and a strong work ethic.
• Responsibilities and Duties: Experience in back office support and call center operations.
• Skills and Competencies: Ability to work collaboratively as a team player and manage the sales pipeline effectively.

Customer Service Scheduling Problem Solving Team Player Salesforce Technical Skills Back Office Support Call Centre Interpersonal Skills Sales Pipeline Organizational Skills Strong Work Ethic

Preview

HR Officer INGCO PH Traders Inc.

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