General Worker/Operator

Gratitude Jobs Ahead HR Inc; Makati; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc. seeks an experienced Customer Service Specialist in Makati to provide outstanding support via email and live chat. The role requires 3–5 years of customer service experience and a Bachelor's degree in a relevant field.

Strong English, scheduling abilities, and problem-solving skills are essential. You will collaborate with teammates, maintain accurate records, and help improve service quality in a remote-friendly, full-time setting with flexible hours and emphasis on

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of experience in customer service or related roles.
• Proficient in English with strong communication skills.
• Excellent scheduling abilities and problem-solving skills.
• Empathy, patience, and a positive attitude.
• Ability to multitask while maintaining professionalism.

Responsibilities

• Provide exceptional customer service through email and live chat.
• Handle inquiries, complaints, and support requests effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team to improve service delivery and satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Skills

Customer service

Scheduling

Problem solving

Communication

Empathy

Patience

Education

Bachelor's degree in a relevant field

Job description

On-site - Makati 3-5 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related roles.
• Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem-solving skills.
• Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
• Working Conditions: Comfortable working in a remote environment with flexible hours.

English Language Customer Service Scheduling Problem Solving

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