Customer Service Representative

INGCO PH Traders Inc.; Caloocan; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job summary

INGCO PH Traders Inc. is seeking a Customer Service Representative to be the primary contact for customers regarding product repairs, service requests, and after-sales concerns at the Caloocan service center.

The role requires a Bachelor's degree, 1–3 years in customer service, strong communication, problem-solving abilities, and the ability to handle multiple transactions while maintaining service quality. On-site work from Monday to Saturday, 7:30 AM to 4:30 PM.

Qualifications

• Bachelor's degree holder in related fields and at least 1-3 years in customer service or service center roles.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to handle inquiries, process requests, and coordinate with technicians and departments.
• Proficiency with MS Office and maintaining accurate customer records.
• Willing to work onsite from Monday to Saturday, 7:30 AM to 4:30 PM.

Responsibilities

• Serve as the primary contact for customers regarding repairs, service requests, and after-sales concerns.
• Provide accurate information on service procedures, repair status, and company policies.
• Receive, record, and process customer concerns and service transactions.
• Coordinate with technicians and internal departments to resolve issues promptly.
• Monitor service progress and maintain accurate customer records and logs.
• Support front-desk operations and assist in preparing service reports.

Skills

Customer service

Communication

Problem solving

Multitasking

Documentation

Interpersonal skills

Time management

Detail oriented

Professional conduct

Team coordination

Education

Bachelor's degree in Business Administration, Marketing, Communication, Hospitality Management, or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

On-site - Caloocan 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

CUSTOMER SERVICE REPRESENTATIVE

Work Location: INGCO Service Center

Work Schedule: Monday to Saturday | 7:30 AM – 4:30 PM

Work Setup: Onsite

Skills & Qualifications

• Bachelor's Degree holder in Business Administration, Marketing, Communication, Hospitality Management, or any related field
• With experience in customer service, client relations, after-sales support, or service center operations
• Strong interpersonal and communication skills, both verbal and written
• Able to handle customer inquiries, concerns, and service requests professionally
• Customer-focused with a positive attitude and strong problem-solving abilities
• Capable of managing multiple customer transactions while maintaining service quality
• Familiar with preparing service-related documents, reports, and customer records
• Knowledgeable in Microsoft Office applications such as Word, Excel, and Outlook
• Able to coordinate effectively with technicians, service personnel, and other departments
• Detail-oriented with good organizational and time management skills
• Able to remain professional and composed when handling customer concerns
• Willing to learn service center processes, repair workflows, and after-sales procedures
• Responsible, dependable, and able to work with minimal supervision
• Willing to work onsite from Monday to Saturday, 7:30 AM to 4:30 PM
• Available to start as soon as possible

Job Description

• Serve as the primary point of contact for customers regarding product repairs, service requests, and after-sales concerns
• Assist customers by providing accurate information about service procedures, repair status, and company policies
• Receive, record, and process customer concerns, repair requests, and service transactions
• Coordinate with service technicians and internal departments to ensure timely resolution of customer concerns
• Monitor service progress and provide customers with updates regarding repair completion and service schedulesMaintain accurate customer records, service documentation, and transaction logs
• Handle customer feedback professionally and elevate unresolved concerns when necessary
• Assist in preparing service reports and operational documentation as required
• Support front-desk and service center operations to ensure efficient customer assistance
• Promote a positive customer experience through professional and courteous service
• Perform other customer support and administrative duties assigned by management

Customer Service Problem Solving Scheduling Team Player Organizational Skills Interpersonal Skills Discretion English Language Back Office Support Call Centre People Skills Strong Work Ethic

HR Officer INGCO PH Traders Inc.