Field Collector

Discovery Capital Finance Corp.; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Discovery Capital Finance Corp. is seeking a Collections Associate to contact customers with past-due accounts, verify balances, and send statements. You will negotiate payment plans and record outcomes in the CRM.

You will monitor promised payments, escalate unresolved accounts, and coordinate with Accounting/Legal to ensure accurate posting while maintaining professionalism with irate customers.

Qualifications

• Experience in debt collection or customer financial services is a plus.
• Strong communication and listening skills are essential.
• Ability to manage multiple accounts and timelines simultaneously.

Responsibilities

• Contact customers with past-due accounts via calls, emails, and written notices.
• Verify account information and outstanding balances in the system.
• Remind customers of due dates and provide account statements as needed.
• Negotiate and arrange payment plans, settlements, or restructuring options.
• Record all communications and outcomes accurately in the CRM or collection system.
• Monitor and follow up on promised payments to ensure compliance.
• Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
• Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
• Educate customers on billing processes, penalties, and available payment channels.
• Maintain professionalism while handling difficult or irate customers.

Skills

Communication skills

Negotiation

CRM usage

Attention to detail

Tools

CRM software

Job description

• Contact customers with past-due accounts via calls, emails, and written notices.
• Verify account information and outstanding balances in the system.
• Remind customers of due dates and provide account statements as needed.
• Negotiate and arrange payment plans, settlements, or restructuring options.
• Record all communications and outcomes accurately in the CRM or collection system.
• Monitor and follow up on promised payments to ensure compliance.
• Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
• Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
• Educate customers on billing processes, penalties, and available payment channels.
• Maintain professionalism while handling difficult or irate customers.

Collections

• Contact customers with past-due accounts via calls, emails, and written notices.
• Verify account information and outstanding balances in the system.
• Remind customers of due dates and provide account statements as needed.
• Negotiate and arrange payment plans, settlements, or restructuring options.
• Record all communications and outcomes accurately in the CRM or collection system.
• Monitor and follow up on promised payments to ensure compliance.
• Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
• Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
• Educate customers on billing processes, penalties, and available payment channels.
• Maintain professionalism while handling difficult or irate customers.

Others

• Responsible for the professional visitation of clients and the timely collection of payments with the highest level of integrity
• Performs additional duties and ad hoc tasks as assigned by Credit and Collection Manger and/or DCFC Management.