Collector

Des Marketing Ecoland; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local financial services firm in Davao del Sur is seeking a Debt Collection Specialist. The role involves contacting clients for overdue payments, maintaining records, resolving account discrepancies, and preparing reports. Candidates should have strong communication and negotiation skills, with prior experience in collections or finance preferred. This position offers an opportunity to work in a dynamic environment with a focus on client relations.

Qualifications

• Prior experience in collections, customer service, or finance is preferred.
• Strong verbal and written communication skills are essential.
• Ability to negotiate terms and manage accounts.

Responsibilities

• Contact individuals or businesses to collect overdue payments.
• Maintain accurate records of communication and payments.
• Handle inbound and outbound communication regarding accounts.
• Investigate discrepancies and resolve billing issues.
• Prepare regular reports on collections activity.

Skills

Debt Collection

Customer Service

Communication Skills

Negotiation Skills

Attention to Detail

Education

High school diploma or equivalent

Job description

Responsibilities

• Debt Collection: Contact individuals or businesses to collect overdue payments, negotiate payment plans, and resolve outstanding debts.
• Record Keeping: Maintain accurate records of all communication, payments, and account statuses in the system.
• Customer Communication: Handle inbound and outbound calls, emails, or letters to discuss account balances and payment terms.
• Problem Solving: Investigate discrepancies and work with clients to resolve billing issues or disputes.
• Reporting: Prepare regular reports on collections activity and provide updates to management on account status and recovery progress.

Qualifications

• Education: High school diploma or equivalent; additional certifications in finance or collections are a plus.
• Experience: Prior experience in collections, customer service, or finance is preferred.
• Communication Skills: Strong verbal and written communication skills to effectively interact with clients and resolve disputes.
• Negotiation Skills: Ability to negotiate payment terms and handle difficult conversations professionally.
• Attention to Detail: Accurate data entry, documentation, and ability to manage multiple accounts simultaneously.