Collection Specialist

Buwan Media Inc.; Mandaue; On-site; PHP 201,000 - 335,000; Full time

Job summary

A collections agency based in Central Visayas is seeking a dedicated professional to manage outstanding debts. The candidate will analyze accounts, contact customers to request payments, negotiate payment plans, and maintain accurate records of collections activities. Responsibilities also include resolving disputes and developing strategies to enhance performance. Ideal for individuals with strong communication skills and customer service focus.

Responsibilities

• Review and analyze accounts to identify outstanding debts.
• Contact customers via phone, email, or letter to request payment.
• Negotiate payment plans and settlements.
• Maintain accurate records of collections activities.
• Follow up on payments and resolve disputes.
• Identify and report potential bad debts.
• Collaborate with internal teams to resolve issues.
• Provide customer service.
• Develop and implement strategies to improve collections performance.

Job description

• Review and analyze accounts to identify outstanding debts
• Contact customers via phone, email, or letter to request payment
• Negotiate payment plans and settlements.
• Maintain accurate records of collections activities.
• Follow up on payments and resolve disputes.
• Identify and report potential bad debts.
• Collaborate with internal teams to resolve issues.
• Provide customer service
• Develop and implement strategies to improve collections performance.