Field Collections Specialist - Payments & Fraud Validation

Skyro; Alaminos; On-site; PHP 134,000 - 201,000; Full time

Job summary

Skyro, a fintech company in the Philippines, seeks a Field Collection professional to engage customers with past due accounts and recover delinquent balances. You will conduct field visits, collect payments, and document activities using our Field Visit app.

This role requires mobility, responsibility, and adherence to compliance standards. Ideal candidates are HS graduates with a motorcycle and driver's license, familiar with the Laguna area including Santa Cruz, Pila and nearby towns.

Qualifications

• At least a high school graduate.
• Must have own motorcycle and a valid driver's license.
• Familiar with Santa Cruz, Nagcarlan, Pila, Alaminos, Pagsanjan, Siniloan, Victoria and Magdalena.

Responsibilities

• Pre-collection and resolution of past due accounts by contacting customers directly.
• Carry out fieldwork and meet with customers with delinquent accounts.
• Collect payments using POS or digital tools with proper documentation.
• Perform mystery shopping and validate merchant compliance and customer experience.
• Plan routes to complete field visits on time.
• Prepare status reports on accounts and write-offs when needed.
• Document interactions, transactions, field visits, and validation results in the Field Visit app.
• Support other duties as assigned to meet business needs.

Skills

Target oriented

Willing to use personal cellphone for/

Education

HS Grad

Job description

Skyro, a fintech company in the Philippines, seeks a Field Collection professional to engage customers with past due accounts and recover delinquent balances. You will conduct field visits, collect payments, and document activities using our Field Visit app.

This role requires mobility, responsibility, and adherence to compliance standards. Ideal candidates are HS graduates with a motorcycle and driver's license, familiar with the Laguna area including Santa Cruz, Pila and nearby towns.