Field Collections Specialist — Delinquency & Payments

Skyro; Balayan; On-site; PHP 167,000 - 246,000; Full time

Job summary

Skyro is hiring a field collection professional based in Balayan, Batangas, Philippines. You will perform pre-collection activities, visit customers with delinquent accounts, and document transactions using our Field Visit app.

Ideal candidates have a high school diploma, own a motorcycle with a valid license, and are willing to work in assigned Balayan areas. Strong communication and target orientation are essential.

Qualifications

• HS graduate required.
• Own motorcycle and driver's license.
• Familiar with Balayan area.

Responsibilities

• Pursue pre-collection and resolution of past due accounts by engaging with customers directly.
• Carry out fieldwork and meet with customers who have delinquent accounts.
• Collect payments using authorized POS machines or approved digital tools, with proper documentation.
• Conduct mystery shopping and validation visits to merchants and sales agents to assess compliance and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through field tasks.
• Plan routes to optimize efficiency and ensure timely visits.
• Print, distribute, and deliver demand letters and other documents to clients.
• Prepare status reports on accounts with past due balances and actions taken.
• Document interactions, POS transactions, field visits, and validation results in the Field Visit app.
• Perform other roles to support changing business needs.

Education

High School Graduate

Job description

Skyro is hiring a field collection professional based in Balayan, Batangas, Philippines. You will perform pre-collection activities, visit customers with delinquent accounts, and document transactions using our Field Visit app.

Ideal candidates have a high school diploma, own a motorcycle with a valid license, and are willing to work in assigned Balayan areas. Strong communication and target orientation are essential.