Field Collections Specialist — On-the-Go Payments

Skyro; Victoria; On-site; PHP 201,000 - 268,000; Full time

Job summary

Skyro is seeking a Field Collection Specialist in the Philippines to pursue pre-collection and resolve past-due accounts. You will conduct field visits, collect payments via POS or digital tools, and document transactions to maintain accurate records.

The role involves mystery shopping, fraud validation, route planning, and timely reporting of account status and observations. You will use a Field Visit app for documentation and may use your own cellphone for work.

Qualifications

• At least HS grad with own motorcycle and driver's license; familiar with the Santa Cruz, Nagcarlan, Pila, Alaminos, Pagsanjan, Siniloan, Victoria, Magdalena areas.
• Willing to be assigned to the areas listed above.
• Have powerbank and charging cables for cellphone.
• Target oriented person.
• Willing to use personal cellphone for work purposes.

Responsibilities

• Pre-collection and resolution of past-due accounts by engaging with customers.
• Carry out fieldwork and meet with delinquent accounts.
• Collect payments using POS or digital tools with proper documentation.
• Conduct mystery shopping and validation visits to merchants for compliance and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through tasks.
• Plan routes to optimize efficiency and complete field visits timely.
• Print, distribute, and deliver demand letters and documents to clients.
• Prepare status reports on past-due accounts and mystery shopping observations.
• Document and initiate write-offs for processing as necessary.
• Accurately document interactions, POS transactions, field visits, and Anti-Fraud visits in the Field Visit app.
• Maintain complete records of negotiations, payment arrangements, and validations.
• Perform other roles to support changing business needs.

Skills

Target oriented

Personal cellphone usage for work

Willing to work in multiple areas

Education

HS Grad

Driver's license

Tools

Powerbank

Charging cables

Motorcycle

Job description

Skyro is seeking a Field Collection Specialist in the Philippines to pursue pre-collection and resolve past-due accounts. You will conduct field visits, collect payments via POS or digital tools, and document transactions to maintain accurate records.

The role involves mystery shopping, fraud validation, route planning, and timely reporting of account status and observations. You will use a Field Visit app for documentation and may use your own cellphone for work.