Sales & Marketing VA | Fast-Response Lead Nurturer

VA Masters; Isabela; On-site; PHP 420,000 - 660,000; Full time

Job summary

VA Masters in the Philippines is seeking a sales-focused professional to drive fast follow-up with US customers, manage CRM, monitor marketing campaigns, and report on performance across multiple locations.

You will respond quickly to quotes, book jobs, upsell services, handle inquiries via phone and text, and analyze data to spot trends and cost-saving opportunities. This role requires an owner’s mindset and strong communication skills.

Qualifications

• Proven experience in inside sales, outbound calling, or lead follow-up, with a track record of converting leads
• Excellent spoken and written English, with confidence speaking to US customers by phone and text
• Hands‑on experience working in a CRM, including logging activity and running reports
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• Proficiency in Google Workspace and the ability to pick up new software quickly
• Experience posting and monitoring content on major social media platforms
• Proactive, owner‑minded approach to spotting problems and opportunities
• Trustworthy in your follow-through, thorough with the fine print, and productive without needing close direction
• Strong communication skills

Responsibilities

• Watch the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act quickly on every opportunity
• Call new quote requests promptly to close the sale and upsell additional services
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to win back lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Look into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to ask about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escalate complaints or negative reviews to management
• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Track advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Skills

Inside sales

Lead follow-up

English proficiency

CRM experience

Data analysis

Google Workspace

Social media monitoring

Owner mindset

Communication skills

Tools

CRM system

Google Sheets

Excel

Google Local Services Ads

Performance Max

Social media tools

Job description

VA Masters in the Philippines is seeking a sales-focused professional to drive fast follow-up with US customers, manage CRM, monitor marketing campaigns, and report on performance across multiple locations.

You will respond quickly to quotes, book jobs, upsell services, handle inquiries via phone and text, and analyze data to spot trends and cost-saving opportunities. This role requires an owner’s mindset and strong communication skills.