Dispatch Coordinator | Customer Experience Specialist

Tavor Perry; Malaybalay; On-site; PHP 201,000 - 335,000; Full time

Job summary

Tavor Perry is seeking a proactive Dispatch Coordinator in the Philippines to act as the first point of contact for leads and customers. You will respond quickly, turn inquiries into booked appointments, and coordinate field technicians to ensure smooth service delivery from first contact to follow-up.

Ideal candidates have excellent spoken English, strong customer service skills, and the ability to manage multiple tasks efficiently while maintaining professional communication with clients and

Qualifications

• Excellent spoken English with clear pronunciation.
• Strong customer service attitude and professionalism.
• Fast response times and ability to manage multiple tasks.
• Experience with CRM systems.
• Organized, proactive, and detail-oriented.
• Punctual with deliverables and self-sufficient.

Responsibilities

• Respond promptly to incoming leads, calls, and messages.
• Convert inquiries into booked appointments; follow up as needed.
• Schedule and confirm customer appointments.
• Answer questions and provide outstanding customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor progress and keep appointments on schedule.
• Follow up after jobs to ensure satisfaction.
• Maintain accurate CRM records for all leads and jobs.

Skills

Excellent English

Customer service

Multi-tasking

CRM experience

Communication

Detail-oriented

Job description

Tavor Perry is seeking a proactive Dispatch Coordinator in the Philippines to act as the first point of contact for leads and customers. You will respond quickly, turn inquiries into booked appointments, and coordinate field technicians to ensure smooth service delivery from first contact to follow-up.

Ideal candidates have excellent spoken English, strong customer service skills, and the ability to manage multiple tasks efficiently while maintaining professional communication with clients and