Facilities Operations Lead: Process Improvement & Vendor Relations

QBE Group Shared Services Centre; Manila; On-site; PHP 480,000 - 640,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a Facilities Operations professional to coordinate maintenance projects, work with stakeholders, and manage vendor relationships to support smooth department operations and business objectives.

The role involves maintaining equipment and processes, planning for emergencies, and overseeing security, safety, and site support beyond normal hours. Collaboration with senior management and driving process improvements are key aspects.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Experience managing or leading others is preferred.
• Strong analytic and problem-solving skills.

Responsibilities

• Maintain equipment and processes efficiently to meet operational plan and budget commitments.
• Support department and company objectives through process enhancements and presenting results to business leaders.
• Plan and respond to catastrophic events and emergencies for business continuity.
• Manage facilities operations including security, safety, and site support outside normal hours.
• Build long-term vendor relationships to ensure alignment with business operations.
• Lead process improvement projects by resolving complex issues and introducing innovative tools.
• Foster relationships with senior management and execute ad-hoc requests.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others.

Skills

Vendor management

Stakeholder collaboration

Process improvement

Leadership experience

Education

Bachelor's degree

Job description

QBE Group Shared Services Centre is seeking a Facilities Operations professional to coordinate maintenance projects, work with stakeholders, and manage vendor relationships to support smooth department operations and business objectives.

The role involves maintaining equipment and processes, planning for emergencies, and overseeing security, safety, and site support beyond normal hours. Collaboration with senior management and driving process improvements are key aspects.