F&B Supervisor — Guest‑Centric Leader (Free Meal & Shuttle)

Accor; Mabalacat; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Employee benefit card with hotel rates

Discounts on rooms & F&B outlets

Free meal

Free shuttle

Uniform provided

Life and accident insurance & HMO

Job summary

Swissôtel Clark in Clark Freeport Zone, Pampanga, part of the Accor Hotels group, seeks an F&B service professional to deliver prompt, professional guest service in the hotel's restaurant.

You will assist the Outlet Manager in planning daily operations, maintaining high service standards, and coordinating with other departments to ensure guest satisfaction. English proficiency and teamwork are essential.

Qualifications

• College diploma/Secondary school education or Equivalent qualifications.
• Additional certification(s) in Food & Beverage will be an advantage.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Minimum 2-4 years of relevant experience in a similar capacity.
• Working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Assist the Assistant Outlet Manager in planning, organizing and coordinating daily restaurant operations.
• Ensure the restaurant runs efficiently with proper service at all times.
• Coordinate with other departments to maximize guest satisfaction and dining room efficiency.
• Help ensure compliance with Accor LQA standards.

Skills

English proficiency

Teamwork

Customer service

Multicultural adaptability

Education

College diploma / Secondary school education or Equivalent qualifications

Food & Beverage certification

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This positionis responsible forproviding prompt and professional F&B service to Hotel’s guests.

PrimaryResponsibilities

Outlet Operation

• Toassistthe AssistantOutletManager/OutletManager in planning,implementing,organizingand coordinating the smooth and efficient operation of the restauranton a daily basis.

• Toassistthe AssistantOutletManager/OutletManager in ensuring that the restaurant is running in anefficientlymanner and proper service isoffered at all times.

• Toassistthe AssistantOutletManager/OutletManager in assuring the most efficient operation ofdiningroom, offering themaximum inservice of hotel guests through good planning and coordination withothersdepartments.

• Toassistthe AssistantOutletManager/OutletManager in ensuringcompliance with Accor LQA (Leading Quality Assurance) standards.

Qualifications

Knowledge and Experience

• College diploma/Secondaryschool educationor Equivalent qualifications

• Additionalcertification(s) in Food & Beverage will be an advantage

• Good reading,writingand oralproficiencyin English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Minimum 2- 4years of relevant experience in a similar capacity

• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Written and verbal communication skills in English

• Able to develop rapport with colleagues and management staff

• Ability to work cohesively with co-workers as part of a team

• Ability to focus attention on guest needs,remainingcalm and courteous at all times

• Ability to promote positive relations with all hotel guests and patrons

• Able to exercise good judgment with difficult guests

• Understanding and ability to work in a multi-cultural environment

• Embodies competitive spirit and skills based on Accor’s capability framework:

• Open minded, Guest centric

• Self-Confident,Good communication, Team player

• Proactive and Initiative and Business Awareness and Improvement

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit