Experienced in Customer Support? Join Our Cebu Team | ₱10K Bonus

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 240,000 - 360,000; Full time

Job summary

ResultsCX is seeking a Customer Experience Partner in the telecommunications domain to engage with customers, assess needs, and guide them through available options. This on-site role in Lapu-Lapu City emphasizes clear communication and quality service.

The ideal candidate has at least 6 months in customer-facing roles, strong English skills, and comfort with digital tools. You will contribute to a positive customer journey by delivering accurate information and professional support.

Qualifications

• 6 months+ experience in customer service or similar roles.
• Strong verbal and written English communication.
• Proficient with computers and digital tools.
• Analytical thinking and problem solving.
• Adaptable to changing processes and business needs.

Responsibilities

• Engage with customers to understand concerns and service requirements
• Provide accurate information and options based on customer needs
• Help customers utilize products, services, and features
• Address inquiries professionally while working toward resolutions
• Support customers through clear and informative communication
• Contribute to a positive customer journey through quality service delivery

Skills

Verbal & written English

Analytical thinking

Problem solving

Digital literacy

Adaptability

Education

High School Diploma or equivalent

Tools

Computers & web apps

Job description

Position: Customer Experience Partner - Telecommunications

Location: Newtown, Lapu-Lapu City, Cebu
Employment Type: Full-Time Position

Build a Career in Customer Experience

Modern technology plays an important role in daily life, and customers value professionals who can provide clear guidance and dependable support when questions arise.

In this role, you'll combine communication skills, critical thinking, and customer care to help individuals navigate their concerns and make informed decisions. If you enjoy helping people and creating positive experiences, this opportunity may be a great fit.

Key Responsibilities

• Engage with customers to understand their concerns and service requirements
• Provide accurate information and appropriate service options based on customer needs
• Help customers better utilize available products, services, and features
• Address inquiries professionally while working toward effective resolutions
• Support customers through clear and informative communication
• Contribute to a positive customer journey through quality service delivery

Preferred Qualifications

• Minimum of 6 months experience in customer service, client support, retail, hospitality, or similar customer-facing roles
• Strong verbal and written English communication skills
• Comfortable using computers, web-based applications, and digital platforms
• Demonstrates analytical thinking and problem-solving abilities
• Able to adapt to changing processes and business needs
• High School Graduate, Senior High School Graduate, or equivalent