Customer Engagement Specialist - Telco | ₱10K Completion

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 180,000 - 240,000; Full time

Job summary

ResultsCX in Cebu is seeking a Customer Engagement Specialist - Telecommunications in Newtown, Lapu-Lapu City. This full-time role focuses on helping customers by using strong communication and problem-solving to deliver clear guidance and value.

You will connect with customers, tailor advice, and address inquiries to boost satisfaction and loyalty. The ideal candidate has at least 6 months in customer-facing or BPO, strong English, and comfort with technology.

Qualifications

• At least 6 months of customer-facing or BPO experience.
• Strong English communication and interpersonal skills.
• Comfortable using technology and digital tools.
• Ability to adapt in a dynamic environment.

Responsibilities

• Connect with customers to better understand their needs and objectives
• Provide recommendations that help customers maximize the value of their services
• Deliver clear and effective guidance tailored to each customer's situation
• Address customer inquiries through thoughtful problem-solving
• Create positive experiences that encourage long-term customer satisfaction
• Contribute to team performance through quality interactions and customer-focused solutions

Skills

Customer service

Communication skills

Problem solving

Adaptability

Interpersonal skills

Digital tools

Education

High School graduate

Job description

ResultsCX in Cebu is seeking a Customer Engagement Specialist - Telecommunications in Newtown, Lapu-Lapu City. This full-time role focuses on helping customers by using strong communication and problem-solving to deliver clear guidance and value.

You will connect with customers, tailor advice, and address inquiries to boost satisfaction and loyalty. The ideal candidate has at least 6 months in customer-facing or BPO, strong English, and comfort with technology.