Customer Experience (CX) Support Representative | Up to ₱55K Incentives | Cebu

Nezda Technologies, Inc.; Cebu City; On-site; PHP 225,000 - 281,000; Full time

Benefits offered by this job

₱2,000 Signing Bonus

₱10,000 Completion Bonus after 90 Days

Up to ₱55,000 Monthly Incentives

20% Night Differential

Paid Training

Job summary

Nezda Technologies, Inc. in Cebu is hiring experienced Customer Experience Representatives for an onsite night-shift role. The position focuses on delivering top-tier customer support for Comcast and Telco accounts, handling billing inquiries, and upselling where appropriate.

Qualifications include a high school diploma or equivalent and at least 6 months of BPO experience. Onsite work at Newtown Cebu with attractive bonuses and incentives awaits the right candidate.

Qualifications

• At least High School Graduate (Old Curriculum or K-12).
• Minimum 6 months cumulative BPO experience.
• Strong communication skills.
• Willing to work onsite in Newtown Cebu.

Responsibilities

• Deliver exceptional customer support
• Handle billing, subscriptions, products, and services inquiries
• Promote products and services through soft selling and upselling
• Resolve customer concerns efficiently while maintaining quality service

Skills

Strong communication skills

Education

High School Graduate (Old Curriculum or K-12)

Job description

Be Part of a Massive Hiring Ramp!

We're looking for experienced Customer Experience Representatives to join one of the fastest-growing BPO teams in Cebu. If you have customer service experience and are ready to take your career to the next level, this opportunity is for you!

Location: Newtown, Cebu

Work Setup: Full Onsite

Schedule: Night Shift

What's in It for You?

Compensation & Benefits

6-23 Months BPO Experience

Earn up to ₱20,200/month (₱15,000 Basic + ₱2,200 Allowance + ₱3,000 Complexity Pay)

24 Months+ BPO Experience

Earn up to ₱25,200/month (₱17,000 Basic + ₱2,200 Allowance + ₱6,000 Complexity Pay)

Additional Perks

₱2,000 Signing Bonus

₱10,000 Completion Bonus after 90 Days

Up to ₱55,000 Monthly Incentives

20% Night Differential

Paid Training

Competitive salary, exciting bonuses, and unlimited earning potential!

Qualifications

At least High School Graduate (Old Curriculum or K-12)

Minimum 6 months cumulative BPO experience

Strong communication skills

Willing to work onsite in Newtown Cebu

Available Accounts: Comcast & Telco

Job Responsibilities

Deliver exceptional customer support

Handle billing, subscriptions, products, and services inquiries

Promote products and services through soft selling and upselling

Resolve customer concerns efficiently while maintaining quality service