Customer Support for Entertainment, Media & Telco Account (High Salary)

TORCH Solutions; Cebu City; Sur place; PHP 280 000 - 360 000; Plein temps

Résumé du poste

TORCH Solutions in Cebu, Central Visayas is seeking a Customer Support Associate for a full-time role. You will handle inquiries via phone, email or chat, deliver high-quality service, and be the friendly face of the company to our telecommunications client.

Candidates should have at least a high school diploma, 1 year telco experience, strong English communication, and a customer-centric mindset. Join us to help resolve issues and contribute to service improvements.

Qualifications

• At least a high school graduate (old curriculum) or SHS graduate.
• 1 year of Telco experience.
• Previous experience in customer service or call centre ideally in telecommunications.
• Strong communication and interpersonal skills to build rapport with customers.
• Excellent problem-solving and critical thinking to resolve queries quickly.
• Fluency in written and spoken English to communicate effectively.

Responsabilités

• Answer incoming customer queries and resolve issues promptly.
• Provide accurate information and guidance on products and services.
• Escalate complex queries to appropriate teams and follow up for resolution.
• Maintain detailed records of customer interactions and resolutions.
• Identify pain points and suggest continuous service improvements.
• Adhere to company policies, procedures and quality standards.

Connaissances

Telco experience

Customer service

Communication

Empathy

English proficiency

Problem solving

Formation

High School Diploma / SHS

Description du poste

An excellent opportunity has become available for a dedicated Customer Support Associate to join the team in Cebu, Central Visayas. In this full-time customer service role, you will be responsible for providing high-quality support to customers of our leading telecommunications client. Whether through phone, email or chat, you will be the friendly and knowledgeable face of the company, resolving inquiries and ensuring a seamless customer experience.

What you'll be doing

1. Answering incoming customer queries and resolving issues in a timely and efficient manner

2. Providing accurate information and guidance to customers on a range of products and services

3. Escalating complex queries to the appropriate teams and following up to ensure satisfactory resolution

4. Maintaining detailed records of all customer interactions and documenting resolutions

5. Contributing to continuous service improvements by identifying pain points and recommending solutions

6. Adhering to all company policies, procedures and quality standards

What we're looking for

1. At least a high school graduate (old curriculum) / SHS Graduate

2. With at least 1 year of Telco experience

3. Previous experience in a customer service or call centre role, preferably in the telecommunications industry

4. Strong communication and interpersonal skills, with the ability to build rapport and empathise with customers

5. Excellent problem-solving and critical thinking skills to quickly analyse and resolve customer queries

6. Fluency in both written and spoken English, with the ability to communicate effectively

7. A customer-centric mindset with a genuine passion for delivering exceptional service

We encourage applications from individuals with diverse backgrounds and experiences. If you require any adjustments or alternate formats of key information during the recruitment process, please don't hesitate to let us know.