Bring Your BPO Experience Here | Newtown Cebu | ₱10K Completion Bonus

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 201,000 - 335,000; Full time

Job summary

ResultsCX named as a Major Contender by Everest Group is seeking a Customer Care Representative - Telecommunications in Newtown, Lapu-Lapu City, Cebu. This full-time role focuses on turning conversations into positive customer experiences.

You will address inquiries, explain solutions, and guide customers to maximize the value of services while maintaining a professional, customer-focused approach. Strong English communication and adaptability are essential.

Qualifications

• At least 6 months of experience in BPO customer-facing environments such as customer support, sales, hospitality, retail, or related fields.
• Strong English communication skills, both verbal and written.
• Comfortable navigating computer applications and online systems.
• Good judgement, problem-solving, and decision-making skills.
• Ability to learn new information and adapt to evolving procedures.
• High School Graduate, Senior High School Graduate, or equivalent.

Responsibilities

• Connect with customers to understand their concerns and expectations
• Explain available solutions, service offerings, and account-related information
• Guide customers in making the most of their products and services
• Resolve concerns while maintaining a professional and customer-focused approach
• Deliver timely and accurate support through effective communication
• Help create a seamless and satisfying customer experience

Skills

English communication

BPO experience

Problem-solving

Computer literacy

Adaptability

Education

High School Diploma or equivalent

Job description

Position: Customer Care Representative - Telecommunications

Location: Newtown, Lapu-Lapu City, Cebu
Employment Type: Full-Time

Turn Conversations Into Positive Customer Experiences

Every day, customers rely on telecommunications services to stay connected with family, work, and the world around them. When questions or concerns arise, they value speaking with someone who can provide clarity, confidence, and support.

As a Customer Care Representative, you'll assist customers by addressing inquiries, explaining available solutions, and ensuring each interaction leaves a lasting positive impression. This role is ideal for individuals who enjoy helping others and delivering excellent service.

What You'll Do

• Connect with customers to understand their concerns and expectations
• Explain available solutions, service offerings, and account-related information
• Guide customers in making the most of their products and services
• Resolve concerns while maintaining a professional and customer-focused approach
• Deliver timely and accurate support through effective communication
• Help create a seamless and satisfying customer experience

What We're Looking For

• At least 6 months of experience in BPO customer-facing environments such as customer support, sales, hospitality, retail, or related fields
• Strong English communication skills, both verbal and written\
• Comfortable navigating computer applications and online systems
• Good judgment, problem-solving, and decision-making skills
• Ability to learn new information and adapt to evolving procedures
• High School Graduate, Senior High School Graduate, or equivalent