Senior Call Center Specialist — Inbound/Outbound Support + Perks

Recruitify_HR; Pasay; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment agency is seeking a Call Center Associate in Pasay, Philippines. The ideal candidate will have 5–8 years of experience and a High School Diploma. Responsibilities include handling calls, documenting interactions, and providing excellent customer service. The role offers equity incentives, performance bonuses, and health insurance. If you're empathetic and possess strong communication skills, we want to hear from you.

Qualifications

• 5–8 years of experience in a related field.
• Ability to multitask and manage time effectively.
• Empathetic and customer-focused mindset.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries and issues.
• Provide exceptional customer service and support through effective communication.
• Document customer interactions and feedback in the system.
• Resolve issues in a timely manner while adhering to company policies.
• Collaborate with team members to improve processes and customer satisfaction.

Skills

Strong verbal communication skills

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

A leading recruitment agency is seeking a Call Center Associate in Pasay, Philippines. The ideal candidate will have 5–8 years of experience and a High School Diploma. Responsibilities include handling calls, documenting interactions, and providing excellent customer service. The role offers equity incentives, performance bonuses, and health insurance. If you're empathetic and possess strong communication skills, we want to hear from you.