Senior Customer Support Specialist - Call Center

Recruitify_HR; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR in Mandaluyong, Metro Manila, is seeking an experienced Customer Service Specialist to handle inbound calls, resolve inquiries, and deliver courteous, solution-oriented support. You will maintain strong product knowledge and document interactions to ensure accurate follow-up.

The role requires 3–5 years in a call center or customer service setting, a Bachelor’s degree, and the ability to work flexible hours, including evenings and weekends.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 3–5 years of experience in customer service, preferably in a call center.
• Strong communication and customer-centric service mindset.

Responsibilities

• Provide exceptional customer service over the phone to resolve inquiries and issues.
• Maintain a high level of product knowledge to assist customers effectively.
• Handle customer complaints with professionalism and empathy.
• Document all interactions and ensure follow-up as needed.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Communication

Interpersonal skills

Problem solving

Education

Bachelor's degree

Job description

Recruitify_HR in Mandaluyong, Metro Manila, is seeking an experienced Customer Service Specialist to handle inbound calls, resolve inquiries, and deliver courteous, solution-oriented support. You will maintain strong product knowledge and document interactions to ensure accurate follow-up.

The role requires 3–5 years in a call center or customer service setting, a Bachelor’s degree, and the ability to work flexible hours, including evenings and weekends.