Senior Call Center Specialist - Pasig (Inbound/Outbound)

Recruitify_HR; Pasig; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Employee Recognition and Rewards

Equity Incentive Plan

Performance Bonus

Health Insurance (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm is looking for experienced call center representatives in Pasig. The role involves managing inbound and outbound calls to ensure high customer satisfaction, addressing inquiries, and documenting interactions. The ideal candidate will have a bachelor’s degree, 3-5 years of call center experience, and excellent communication skills. This full-time position offers a salary of up to 30K and benefits including performance bonuses and health insurance. Flexible hours may be required, including weekends.

Qualifications

• 3–5 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Manage inbound and outbound calls maintaining customer satisfaction.
• Address customer inquiries and resolve issues accurately.
• Document and track customer interactions through internal systems.
• Collaborate with team members to achieve performance goals.
• Participate in training sessions to improve product knowledge.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Customer-centric attitude

Education

Bachelor’s degree in any field

Job description

A leading recruitment firm is looking for experienced call center representatives in Pasig. The role involves managing inbound and outbound calls to ensure high customer satisfaction, addressing inquiries, and documenting interactions. The ideal candidate will have a bachelor’s degree, 3-5 years of call center experience, and excellent communication skills. This full-time position offers a salary of up to 30K and benefits including performance bonuses and health insurance. Flexible hours may be required, including weekends.