Executive Virtual Assistant: Customer Experience & Ops

Go Lean Health; Davao City; A distancia; PHP 953.656.000 - 1.213.744.000; Jornada completa

Descripción de la vacante

Go Lean Health seeks an organized Executive Virtual Assistant to support customer experience and business operations for a remote, U.S.-facing team. You will handle inquiries, bookings, outreach, and daily admin, collaborating with partners and vendors while maintaining trackers and SOPs.

This role requires a proactive, detail-oriented communicator, capable of managing schedules, campaigns, and follow-ups with reliability—especially during overnight Manila hours aligned to U.S. Central Time.

Formación

• Excellent command of professional English, both spoken and written.
• Experience as an Executive Virtual Assistant or similar coordination role.
• Strong organizational skills and meticulous record-keeping.
• Ability to prioritize, meet deadlines, and manage multiple follow-ups.
• Comfortable working remotely with a U.S.-based team and overnight Manila hours.

Responsabilidades

• Serve as primary contact via calls, emails, and inquiries.
• Assist with birthday parties, memberships, admissions, and schedules.
• Track inquiries and follow up to convert interest into bookings.
• Maintain accurate notes and organized communications across channels.
• Elevate complaints and concerns to management.
• Lead tracking, outreach, and relationship coordination across schools and partners.

Conocimientos

English proficiency (spoken/written)

Phone presence

Executive/Operations VA experience

Organization & detail orientation

Prioritization & deadlines

Independent remote work with US-based팀

Proactive follow-through

Willingness to learn systems

Availability: Tue-Sat CST overnight

Herramientas

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Descripción del empleo

Go Lean Health seeks an organized Executive Virtual Assistant to support customer experience and business operations for a remote, U.S.-facing team. You will handle inquiries, bookings, outreach, and daily admin, collaborating with partners and vendors while maintaining trackers and SOPs.

This role requires a proactive, detail-oriented communicator, capable of managing schedules, campaigns, and follow-ups with reliability—especially during overnight Manila hours aligned to U.S. Central Time.