Executive Services Specialist I (Call Center Agent)

Remote Employee PH; Paombong; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Signing bonus

Performance-based bonus

Employee recognition program

HMO + 2 dependents

Rice allowance

Night differential

Job summary

Remote Employee PH in the Philippines is seeking an Executive Services Specialist I to handle inbound and outbound calls, assist customers with payments and inquiries, and support basic debt collection tasks in a fast-paced setting.

The role requires excellent communication, patience under pressure, and accountability, with a 5-day work week, night shift, and on-site work at Fortune Square Building, Brgy. Baliti and Capital Town, City of San Fernando, Pampanga.

Qualifications

• Experience in call center or customer service preferred, even if under a year.
• Collections background is a plus.
• Able to work with targets and handle tough conversations confidently.
• Willing to work on weekends or holidays as needed.

Responsibilities

• Answer inbound calls and assist customers with payments, inquiries, account updates, and service support.
• Make outbound calls for follow-ups, reminders, and collection of past-due accounts.
• Handle billing concerns and provide clear explanations on account status.
• Negotiate payment arrangements while maintaining a respectful and professional tone.
• Document all interactions accurately in the system.
• Escalate unresolved concerns to the appropriate team only as needed.
• Meet daily and monthly performance targets for customer satisfaction, call handling, and collections.

Skills

Attendance & punctuality

Strong work ethic

Communication skills

Active listening

Target-driven

Typing skills

Willing to work shifting

Willing to work weekends/holidays

On-site readiness

Job description

Role: Executive Services Specialist I

Signing Bonus: PHP 8,000.00

Bonus: Performance-based

Incentives: Employee recognition program

Benefits: HMO plus 2 Free Dependents, PHP 1,500 Rice Allowance, and Night Differential (10% of hourly rate)

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m.Philippine Time

Work Setup: Work-from-Office (City of San Fernando, Pampanga)

Overview

We're looking for someone who can handle both inbound and outbound calls, support customers with their concerns, and manage basic debt collection tasks. This role suits someone who communicates well, stays patient under pressure, and can balance customer care with accountability.

Key Responsibilities

• Answer inbound calls and assist customers with payments, inquiries, account updates, and service support.


• Make outbound calls for follow-ups, reminders, and collection of past-due accounts.


• Handle billing concerns and provide clear explanations on account status.


• Negotiate payment arrangements while maintaining a respectful and professional tone.


• Document all interactions accurately in the system.


• Escalate unresolved concerns to the appropriate team only as needed.


• Meet daily and monthly performance targets for customer satisfaction, call handling, and collections.

Qualifications

• Good attendance and punctuality


• Strong work ethics


• Call center or customer service experience is preferred, even if its under a year.


• Collections background is a plus.


• Strong communication and active listening skills.


• Able to work with targets and manage tough conversations confidently.


• Good typing skills and familiarity with basic computer tools.


• Willing to work shifting schedules, weekends, or holidays as needed.


• Willing to work on-site (Fortune Square Building, Brgy. Baliti and Capital Town, City of San Fernando, Pampanga)

Work Environment

You'll work in a fast-paced setting where accuracy, empathy, and consistency matter. Training and ongoing support will be provided.