Financial Consultant

Author Solutions Philippines Inc.; Philippines; On-site; PHP 223,000 - 246,000; Full time

Benefits offered by this job

Health Insurance Coverage

Paid Training

Career Development Opportunities

Supportive Team Environment

Job summary

Author Solutions Philippines Inc. is seeking a Payment Center Representative in Cebu City for onsite work. You will manage payment-related inquiries, assist customers via phone and email, and support collections and account resolution with accuracy and empathy.

The ideal candidate has 1–2 years in customer service, a relevant degree, strong English communication, and an ability to work in a fast-paced, process-driven environment on a full-time, rotational-shift schedule.

Qualifications

• Bachelor's degree or Associate degree or equivalent relevant work experience.
• 1–2 years of customer service experience.
• Experience in collections, billing, payment processing, or account management is an advantage.

Responsibilities

• Manage inbound and outbound customer communications via phone and email.
• Respond to payment-related inquiries and provide timely, accurate resolutions.
• Assist customers with account concerns while delivering exceptional customer service.
• Conduct outbound calls and follow-up emails for overdue accounts and negotiate payment arrangements.

Skills

Excellent English communication

Customer service mindset

Analytical thinking

Attention to detail

Problem solving

Organizational skills

Education

Bachelor's degree or Associate degree or equivalent

1–2 years customer service experience

Job description

Payment Center Representative

Salary: ₱20,000 – ₱22,000 per month

Location: IT Park, Cebu City (Onsite)

Schedule: Rotational Shifts

Employment Type: Full-Time

Role Overview

We are seeking a detail-oriented and customer-focused Payment Center Representative to manage payment-related inquiries, support customers through phone and email communications, and assist in collections and account resolution activities.

The ideal candidate is a strong communicator with excellent problem-solving skills, a high level of accuracy, and the ability to handle financial transactions and customer concerns with professionalism and empathy.

A Day in the Life of a Payment Center Representative

Customer Support & Account Assistance

• Manage inbound and outbound customer communications via phone and email
• Respond to payment-related inquiries and provide timely, accurate resolutions
• Assist customers with account concerns while delivering exceptional customer service

Collections & Recovery Operations

• Conduct outbound calls and send follow-up emails to customers with overdue accounts
• Support collection efforts by negotiating payment arrangements and encouraging timely payments
• Monitor and follow up on outstanding balances in accordance with company policies

Administrative & Back-Office Support

• Perform account maintenance, data reconciliation, and other administrative tasks
• Process account updates and ensure records are accurate and up to date
• Complete offline operational tasks that support payment and collections activities

Systems & Documentation

• Utilize service portals, phone systems, and multiple applications to manage customer accounts efficiently
• Maintain accurate, real-time documentation of all customer interactions and account activities
• Ensure compliance with operational procedures and documentation standards

This Role Is Perfect for You If You Have

Education & Experience

• A Bachelor's degree, Associate degree, or equivalent relevant work experience
• At least 1–2 years of customer service experience
• Previous experience in collections, financial services, billing, payment processing, or account management is an advantage

Skills & Competencies

• Excellent verbal and written English communication skills
• Strong customer service mindset with the ability to handle sensitive conversations professionally
• Analytical thinking and sound decision-making abilities
• High attention to detail and commitment to accuracy
• Strong problem-solving and organizational skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Work Style

• Adaptable and able to perform well under pressure
• Comfortable working in a structured, process-driven environment
• Able to remain productive while working at a desk for extended periods
• Team-oriented with the ability to work independently when needed

Benefits

• Health Insurance Coverage
• Paid Training
• Career Development Opportunities
• Supportive Team Environment

Work Location: Onsite – IT Park, Cebu City