Customer Support Representative (Work-In-Office)

Elite Business Solutions; Mabalacat; On-site; PHP 216,000 - 300,000; Full time

Benefits offered by this job

Day 1 HMO

Quarterly appraisals

Monthly incentives

Paid days off

Life Insurance

Wellness programs

Onsite medical services

Job summary

Elite Business Solutions in Pampanga is seeking a customer service representative to handle inbound calls with energy and empathy. You will build connections with customers and teammates while striving to meet call center benchmarks.

The role requires a high school diploma, strong English, and flexibility for night shifts. On-site work is required at SM City Dasmarinas or Robinson's Place.

Qualifications

• High School / Senior High School graduate.
• Strong English communication skills.
• BPO experience is a plus (not required).
• Open to shifting schedules, including night shifts.
• Willing to work on-site in SM City Dasmarinas or Robinson's Place.

Responsibilities

• Handle inbound calls with energy and enthusiasm
• Build genuine connections with customers and teammates
• Meet and exceed call center performance benchmarks
• Hit productivity and quality targets
• Own customer needs — resolve issues on the first call
• Educate customers on client products and services

Skills

Strong English communication

Education

High School / Senior High School graduate

Job description

Be the voice that makes a difference! Help customers hang up happier than when they called. Ready to make positive waves?

What You\'ll Do

• Handle inbound calls with energy and enthusiasm


• Build genuine connections with customers and teammates


• Meet and exceed call center performance benchmarks


• Hit productivity and quality targets


• Own customer needs — resolve issues on the first call


• Educate customers on client products and services

Qualifications

• High School / Senior High School graduate


• Strong English communication skills


• BPO experience is a plus (not required)


• Open to shifting schedules, including night shifts


• Willing to work on-site in SM City Dasmarinas or Robinson\'s Place

Benefits & Perks

• Competitive salary + night differential + non-taxable allowances


• Day 1 HMO for you + option to enroll up to 5 dependents


• Quarterly appraisals + monthly performance incentives


• Up to 30 paid days off — 21 days convertible to cash


• Group Life Insurance coverage


• Wellness programs + onsite medical services + free emergency medicines