COLLECTIONS

TATA Consultancy Services (Philippines) Inc.; Taguig; Presencial; PHP 270.000 - 390.000; Jornada completa

Descripción de la vacante

TATA Consultancy Services (Philippines) Inc. is seeking a Customer Service Representative with billing and collections experience for an onsite role in Taguig.

You will support customers with billing inquiries, overdue accounts, and payment arrangements with empathy and clear communication. Responsibilities include handling inbound inquiries, resolving issues at first contact when possible, and guiding customers through payment options while maintaining a positive service experience.

Formación

• At least 1 year of experience in collections or accounts receivable.
• Strong customer service and communication skills.
• Familiarity with billing, payments and account inquiries.

Responsabilidades

• Handle inbound customer enquiries relating to accounts, billing, payments, collections and hardship
• Provide accurate and timely information while maintaining high customer service standards
• Identify customer needs and resolve enquiries at first point of contact where possible
• Manage difficult, sensitive customer interactions professionally
• Explain customer bills, charges, adjustments and payment requirements
• Investigate and resolve billing discrepancies and account-related issues
• Process approved billing adjustments and account updates per procedures
• Discuss payment options and arrangements with customers

Conocimientos

Customer service

Empathy

Problem-solving

MS Office

Herramientas

Microsoft Office

Outlook

Excel

Teams

Descripción del empleo

Inbound Billing and Collection and Customer Service

Location: BGC, Taguig City
Shift: Day Shift
Work Setup: Full Onsite
Start Date: Can start immediately

About the role

We are seeking a highly customer-focused Customer Service Representative (CSR) with experience in billing, collections and hardship/financial assistance conversations. The successful candidate will support customers with billing enquiries, overdue accounts, payment arrangements and hardship-related concerns. The role requires strong empathy, communication skills, attention to detail and the ability to manage sensitive financial conversations while maintaining a positive customer experience.

Key responsibilities

• Handle inbound customer enquiries relating to accounts, billing, payments, collections and hardship


• Provide accurate and timely information while maintaining a high standard of customer service


• Identify customer needs and resolve enquiries at first point of contact wherever possible


• Manage difficult, sensitive and emotionally charged customer interactions professionally


• Demonstrate empathy and patience when supporting customers experiencing financial difficulty


• Explain customer bills, charges, adjustments, credits and payment requirements


• Investigate and resolve billing discrepancies and account-related issues


• Process approved billing adjustments and account updates in accordance with procedures


• Manage conversations with customers regarding outstanding and overdue balances
  
• Discuss appropriate payment options and payment arrangements with customers

About you

• AT LEAST 1 YEAR EXPERIENCE WITH COLLECTIONS


• 3 years of Customer Service experience minimum


• Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English)


• Problem-solving and analytical thinking skills


• Billing and Collections experience


• Proficiency in Microsoft Office, particularly Outlook, Excel and Teams


• Ability to use knowledge bases, SOPs and Work Instructions


• Understanding of customer authentication, privacy and data-security requirements


• Ability to troubleshoot basic billing, payment and account issues


• Strong ability to learn and apply utilities‑specific systems and processes


• Understanding of Credit Process