Night-Shift Customer Care & Collections Specialist

Remote Employee PH; Paombong; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Signing bonus

Performance-based bonus

Employee recognition program

HMO + 2 dependents

Rice allowance

Night differential

Job summary

Remote Employee PH in the Philippines is seeking an Executive Services Specialist I to handle inbound and outbound calls, assist customers with payments and inquiries, and support basic debt collection tasks in a fast-paced setting.

The role requires excellent communication, patience under pressure, and accountability, with a 5-day work week, night shift, and on-site work at Fortune Square Building, Brgy. Baliti and Capital Town, City of San Fernando, Pampanga.

Qualifications

• Experience in call center or customer service preferred, even if under a year.
• Collections background is a plus.
• Able to work with targets and handle tough conversations confidently.
• Willing to work on weekends or holidays as needed.

Responsibilities

• Answer inbound calls and assist customers with payments, inquiries, account updates, and service support.
• Make outbound calls for follow-ups, reminders, and collection of past-due accounts.
• Handle billing concerns and provide clear explanations on account status.
• Negotiate payment arrangements while maintaining a respectful and professional tone.
• Document all interactions accurately in the system.
• Escalate unresolved concerns to the appropriate team only as needed.
• Meet daily and monthly performance targets for customer satisfaction, call handling, and collections.

Skills

Attendance & punctuality

Strong work ethic

Communication skills

Active listening

Target-driven

Typing skills

Willing to work shifting

Willing to work weekends/holidays

On-site readiness

Job description

Remote Employee PH in the Philippines is seeking an Executive Services Specialist I to handle inbound and outbound calls, assist customers with payments and inquiries, and support basic debt collection tasks in a fast-paced setting.

The role requires excellent communication, patience under pressure, and accountability, with a 5-day work week, night shift, and on-site work at Fortune Square Building, Brgy. Baliti and Capital Town, City of San Fernando, Pampanga.