Front Desk Officer

H&D GROUP OF COMPANIES, INC.; Philippines; On-site; PHP 167,000 - 234,000; Full time

Job summary

H&D GROUP OF COMPANIES, INC. is seeking a Front Desk Staff member in the Philippines to welcome residents and visitors, handle inquiries, and support daily building operations with a professional approach.

The role involves coordinating with security and building teams, logging requests, and maintaining meticulous records to ensure smooth service and prompt responses to guests and residents.

Qualifications

• Experience as Front Desk Staff/Receptionist in high rise buildings, commercial or residential settings is preferred.
• Strong communication and customer service skills are essential.
• Ability to handle inquiries, complaints, and requests professionally and promptly.

Responsibilities

• Welcome and assist residents, unit owners, guests, and visitors with a professional demeanor.
• Address concerns and inquiries via intercom, phone, or in person, relaying requests to relevant departments.
• Receive, document, and handle complaints and inquiries promptly and empathetically.
• Answer, screen, and direct phone calls; manage central office emails and respond to inquiries.
• Log and follow up on work/service requests and incident reports.
• Maintain visitor logs, passes, permits, and other front office records.
• Coordinate with security to monitor access and verify deliveries.
• Assist in emergency situations by following building protocols and notifying the appropriate personnel.
• Collaborate with housekeeping, maintenance, and engineering to ensure smooth daily operations.

Skills

Front desk experience

Communication skills

Education

Bachelor's degree in Hospitality Management or related field

Job description

Responsibilities

• Welcome and assist incoming and outgoing residents, unit owners, guests, and visitors with a professional and friendly demeanor.

• Attend to and address residents, unit owners, guests, and visitors concerns and inquiries via intercom, phone, or in person, promptly relaying requests to the appropriate departments or building management personnel.

• Receive, document, and handle residents, unit owners, guests, and visitors complaints and inquiries in a timely, empathetic, and efficient manner.

• Answer, screen, and direct incoming phone calls; manage central office email inboxes and respond to general inquiries promptly.

• Log, monitor, and follow up on work/service requests, incident reports, and other daily front desk administrative tasks.

• Maintain, update, and secure visitor logbooks, contractor passes, move-in/move-out permits, and other front office records.

• Coordinate with security personnel to monitor building access, screen visitors, track contractor/worker entry, and verify incoming parcel/courier deliveries.

• Assist in handling emergency or unexpected situations by following established building protocols and immediately notifying emergency services, property managers, or key personnel.

• Collaborate closely with property management staff, including housekeeping, maintenance, and engineering teams, to ensure smooth daily operations and prompt maintenance resolution

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree in Hospitality Management, Hotel & Restaurant Management, Tourism, Office Management, Associate in Computer Secretarial/ Office Administration, Vocational Diploma for Front Office Services, Events Management Services, or equivalent.

• At least 6 mos working experience specialized as Front Desk Staff/ Receptionist in High Rise Buildings, Commercial/Residential or Hotel.

• Strong communication and customer service skills