Executive Club Lounge Lead - Luxury Hotel Ops

Accor; Mabalacat; Hybrid; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Employee discount

Discounted hotel rates

Free meals

Shuttle service

Uniform provided

Life insurance

HMO

Job summary

Swissôtel Clark is seeking an Executive Club Lounge Supervisor to oversee the Executive Lounge operations, ensuring exceptional guest experiences with seamless Front Office and F&B service. You will bridge guest relations, lounge operations, and service excellence while upholding brand standards and efficiency.

The role requires at least 2 years in luxury hotel settings, leadership experience, and strong knowledge of VIP handling and loyalty programs.

Qualifications

• Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.
• Previous supervisory or team leading experience is an advantage.
• Strong knowledge of VIP handling, personalized service delivery, and guest recovery procedures.
• Working knowledge of hotel front office systems, check-in/check-out processes, room configurations, and rate structures
• Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.
• Familiarity with ALL Accor Loyalty Program or similar hotel loyalty programs.
• Knowledge of hotel safety, fire & life safety, and emergency procedures.
• Experience coordinating with multiple departments (Front Office, Housekeeping, F&B, Stewarding, and Concierge).
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Responsibilities

• Oversee daily operations of the Executive Lounge.
• Ensure exceptional guest experiences through seamless Front Office and F&B service.
• Bridge guest relations with lounge operations and service excellence while maintaining brand standards and efficiency.

Job description

Swissôtel Clark is seeking an Executive Club Lounge Supervisor to oversee the Executive Lounge operations, ensuring exceptional guest experiences with seamless Front Office and F&B service. You will bridge guest relations, lounge operations, and service excellence while upholding brand standards and efficiency.

The role requires at least 2 years in luxury hotel settings, leadership experience, and strong knowledge of VIP handling and loyalty programs.