Executive Lounge Supervisor

Accor; Mabalacat; Hybrid; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Employee discount

Discounted hotel rates

Free meals

Shuttle service

Uniform provided

Life insurance

HMO

Job summary

Swissôtel Clark is seeking an Executive Club Lounge Supervisor to oversee the Executive Lounge operations, ensuring exceptional guest experiences with seamless Front Office and F&B service. You will bridge guest relations, lounge operations, and service excellence while upholding brand standards and efficiency.

The role requires at least 2 years in luxury hotel settings, leadership experience, and strong knowledge of VIP handling and loyalty programs.

Qualifications

• Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.
• Previous supervisory or team leading experience is an advantage.
• Strong knowledge of VIP handling, personalized service delivery, and guest recovery procedures.
• Working knowledge of hotel front office systems, check-in/check-out processes, room configurations, and rate structures
• Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.
• Familiarity with ALL Accor Loyalty Program or similar hotel loyalty programs.
• Knowledge of hotel safety, fire & life safety, and emergency procedures.
• Experience coordinating with multiple departments (Front Office, Housekeeping, F&B, Stewarding, and Concierge).
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Responsibilities

• Oversee daily operations of the Executive Lounge.
• Ensure exceptional guest experiences through seamless Front Office and F&B service.
• Bridge guest relations with lounge operations and service excellence while maintaining brand standards and efficiency.

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Executive Club Lounge Supervisor is responsible for overseeing the daily operations of the
Executive Lounge, ensuring exceptional guest experiences through seamless Front Office and Food
& Beverage service. This role bridges guest relations, lounge operations, and service excellence
while maintaining brand standards, operational efficiency, and team performance

Qualifications

Knowledge and Experience

• Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.


• Previous supervisory or team leading experience is an advantage.


• Strong knowledge of VIP handling, personalized service delivery, and guest recoveryprocedures.


• Working knowledge of hotel front office systems, check-in/check-out processes, roomconfigurations, and rate structures


• Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.


• Familiarity with ALL Accor Loyalty Program or similar hotel loyalty programs.


• Knowledge of hotel safety, fire & life safety, and emergency procedures.


• Experience coordinating with multiple departments (Front Office, Housekeeping, F&B,Stewarding, and Concierge).


• Additional certification(s) in Tourism management will be an advantage


• Good reading, writing and oral proficiency in English language


• Ability to speak other languages and basic understanding of local languages will be anadvantage


• Working knowledge of MS Excel, Word, & PowerPoint


• High degree of professionalism with sound human resources management and businessacumen capabilities

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide


• Competitive compensation package


• Company discounts in room rates and F&B outlets


• Free meal, free shuttle, free uniform


• Life and accident insurance and HMO benefi