Executive Lounge Supervisor

Swissôtel Hotels & Resorts; Central Luzon; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Employee discount on hotel rates

Company discounts in room rates & F&B

Free meals

Free shuttle

Uniform provided

Life & accident insurance

HMO coverage

Job summary

Swissôtel Clark is seeking an Executive Club Lounge Supervisor to oversee daily Executive Lounge operations, ensuring exceptional guest experiences through seamless Front Office and F&B service. This role bridges guest relations, lounge operations, and service excellence while maintaining brand standards, operational efficiency, and team performance.

The ideal candidate will have 2+ years in hotel operations, supervisory experience, and strong knowledge of VIP handling, loyalty programs, and

Qualifications

• Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.
• Previous supervisory or team leading experience is an advantage.
• Strong knowledge of VIP handling, personalized service delivery, and guest recovery procedures.
• Working knowledge of hotel front office systems, check-in/check-out processes, room configurations, and rate structures
• Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.
• Familiarity with ALL Accor Loyalty Program or similar hotel loyalty programs.
• Knowledge of hotel safety, fire & life safety, and emergency procedures.
• Experience coordinating with multiple departments (Front Office, Housekeeping, F&B, Stewarding, and Concierge).
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Skills

Front Office

F&B operations

VIP handling

Supervisory experience

MS Excel

MS Word

PowerPoint

English proficiency

Hotel operations

Team coordination

Loyalty programs

Safety procedures

Tools

MS Excel

PowerPoint

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Executive Club Lounge Supervisor is responsible for overseeing the daily operations of the Executive Lounge, ensuring exceptional guest experiences through seamless Front Office and Food & Beverage service. This role bridges guest relations, lounge operations, and service excellence while maintaining brand standards, operational efficiency, and team performance.

Qualifications

Knowledge and Experience

• Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.
• Previous supervisory or team leading experience is an advantage.
• Strong knowledge of VIP handling, personalized service delivery, and guest recovery procedures.
• Working knowledge of hotel front office systems, check-in/check-out processes, room configurations, and rate structures
• Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.
• Familiarity with ALL Accor Loyalty Program or similar hotel loyalty programs.
• Knowledge of hotel safety, fire & life safety, and emergency procedures.
• Experience coordinating with multiple departments (Front Office, Housekeeping, F&B, Stewarding, and Concierge).
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefi