Executive Lounge Manager

Swissôtel Hotels & Resorts; Morong; On-site; PHP 893,000 - 1,786,000; Full time

Benefits offered by this job

Career growth

Global brand

Quality training

Job summary

Swissôtel Hotels & Resorts Clark is seeking an Executive Lounge Manager to lead daily operations of the Swiss Club Lounge and ensure exceptional guest experiences.

The role oversees VIP arrivals and departures, Lounge service delivery, F&B coordination, guest profiling, and team leadership. Strong hotel operations background and English proficiency are required, with additional languages a plus.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality or related field.
• Minimum of 3 years of relevant experience in a similar capacity.
• Experience in 5‑star hospitality required.
• Strong background in hotel operations; Front Office or Executive Lounge experience preferred.
• Excellent English communication skills; additional languages an advantage.
• Proficiency in MS Office applications and PMS systems

Responsibilities

• Oversee VIP arrivals and departures and lounge service delivery.
• Coordinate F&B and guest profiling for personalized service.
• Lead and develop lounge team; ensure continuity in absence of FOM.
• Maintain exceptional guest experiences and service standards.

Skills

English proficiency

PMS systems

MS Office

Team management

Education

Hospitality degree

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Executive Lounge Manager (ELM) supports the Front Office Manager (FOM) in leading the daily operations of the Swiss Club Lounge, ensuring exceptional guest experiences, consistent service standards, and operational efficiency. The role oversees VIP arrivals and departures, Club Lounge service delivery, F&B coordination, guest profiling, and team management. In the absence of the Front Office Manager, the Executive Lounge Manager ensures continuity of operations and service excellence.

Qualifications

Knowledge and Experience

• Diploma or Bachelor’s Degree in Hospitality or related field.
• Minimum of 3 years of relevant experience in a similar capacity.
• Experience in 5‑star hospitality required.
• Strong background in hotel operations; Front Office or Executive Lounge experience preferred.
• Excellent English communication skills; additional languages an advantage.
• Proficiency in MS Office applications and PMS systems

Additional Information

What’s in it for you

• Be part of Accor, a global hospitality leader, with access to world‑class learning, development, and career mobility across brands and regions.
• Work in a premium hotel setting with a strong focus on innovation, culinary excellence, and elevated guest experiences.
• Enjoy competitive benefits, recognition programs, and opportunities to grow your leadership capability.
• Contribute to Corporate Social Responsibility initiatives, including sustainability, community engagement, and responsible hospitality practices.