Executive Assistant - Team Leader

Private Advertiser; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser is seeking an Executive Support Team Leader to oversee a team of 10+ executive support professionals. You will manage day-to-day operations, monitor performance, and ensure high-quality support for stakeholders.

You will coach and mentor staff, handle escalations, coordinate with stakeholders, and prepare team performance reports. The role also involves implementing process improvements and ensuring compliance with company policies and service standards.

Qualifications

• Bachelor's degree is required.
• 5+ years of executive support or administrative experience.
• 2+ years of people management experience.
• Experience leading an executive support or administrative team.
• Experience handling KPIs, coaching, workload allocations, and escalations.
• Strong stakeholder management and communication skills.
• Excellent written and verbal English communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Willing to work in a hybrid setup (2-3x onsite per week) in Ortigas, mid-shift.
• Available to start immediately, if possible.

Responsibilities

• Oversee a team of 10+ executive support professionals.
• Manage day-to-day operations and monitor performance and service levels.
• Coach and mentor team members and handle escalations.
• Coordinate with stakeholders and prepare team performance reports.
• Help improve processes and service efficiency; ensure policy adherence.

Skills

Executive support

People management

Team leadership

KPIs & coaching

Stakeholder management

Communication skills

English proficiency

Prioritization

Education

Bachelor's Degree

Job description

We are looking for an Executive Support Team Leader to join our client's team and oversee a team of 10+ executive support professionals. In this role, you will manage day-to-day operations, monitor team performance and service levels, assign workloads, and ensure consistent and quality support to stakeholders. You will also coach and mentor team members, handle escalations, coordinate with stakeholders, prepare team performance reports, and help improve processes and service efficiency. The role will also involve supporting new processes and initiatives and ensuring the team follows company policies and service standards.

Qualifications:

• Bachelor's Degree required
• At least 5 years of relevant executive support (VA/EA) or administrative experience
• At least 2 years of people management experience
• Experience managing or leading an executive support or administrative team
• Strong experience in executive or administrative support
• Experience handling KPIs, coaching, work allocation, and escalations
• Strong stakeholder management and communication skills
• Excellent written and verbal communication skills in English
• Ability to manage multiple priorities in a fast-paced environment
• Amenable to working in a hybrid setup (2-3x onsite per week) in Ortigas, on a mid-shift schedule
• Can start immediately, if possible