Executive Assistant + CX & Marketing Coordinator (Remote)

Visa Hunt; Philippines; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Career Growth Opportunities

Healthcare Benefits

Job summary

SmartScale360 is seeking an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This remote role (Philippines) focuses on executive support, customer service, operations, and marketing coordination to improve internal processes and client satisfaction.

You will manage calendars, emails, reports, CRM records, and collaborate across departments to ensure projects stay on track, while coordinating marketing initiatives and

Qualifications

• Minimum 3–5 years of experience in an Executive Assistant, Virtual Assistant, Administrative Coordinator, Operations Coordinator, or similar role
• Proven experience supporting executives, business owners, or leadership teams
• Strong customer service and client communication experience
• Experience using CRM systems and maintaining accurate records
• Proficiency in Google Workspace and Microsoft Office Suite
• Experience coordinating calendars, meetings, projects, and administrative workflows
• Strong organizational, documentation, and problem-solving skills
• Ability to prioritize multiple tasks while maintaining accuracy
• Experience with social media coordination and basic marketing support
• Reliable remote work setup with strong internet connection

Responsibilities

• Manage executive calendars, appointments, and meeting coordination
• Organize and prioritize emails, tasks, and daily workflows
• Prepare reports, presentations, business documents, and correspondence
• Coordinate vendor communication and administrative follow-ups
• Conduct online research and compile business insights
• Create, maintain, and improve Standard Operating Procedures (SOPs)
• Track projects, deadlines, and action items to ensure timely completion
• Maintain organized digital files and business documentation
• Deliver exceptional customer service throughout the customer journey
• Conduct customer follow-ups before, during, and after projects
• Confirm appointments and communicate scheduling updates
• Coordinate installation, financing, warranty, and project communications
• Respond to customer inquiries professionally and promptly
• Track customer concerns and assist with issue resolution
• Request customer reviews and testimonials
• Monitor customer satisfaction and help improve the overall client experience
• Maintain accurate CRM records and customer information
• Perform data entry and documentation updates
• Assist with sales agreement revisions and administrative processing
• Coordinate scheduling and internal workflow support
• Create reports and monitor operational performance
• Develop process documentation, workflows, and internal checklists
• Identify opportunities to improve efficiency and reduce administrative errors
• Support daily operations and cross-functional projects
• Coordinate Google Review and online reputation campaigns
• Collect customer testimonials and organize success stories
• Schedule and manage social media content across multiple platforms
• Organize before-and-after project photos and marketing assets
• Assist with email marketing and SMS campaigns
• Update website content as needed
• Design basic marketing materials using Canva
• Generate marketing reports and performance updates
• Support brand awareness and customer engagement initiatives

Skills

Calendar management

Email management

CRM systems

Google Workspace

Microsoft Office

Marketing coordination

Social media

Canva

GoHighLevel

Customer service

Project coordination

Tools

GoHighLevel

Google Workspace

Microsoft Office

Canva

Asana

Trello

ClickUp

Job description

SmartScale360 is seeking an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This remote role (Philippines) focuses on executive support, customer service, operations, and marketing coordination to improve internal processes and client satisfaction.

You will manage calendars, emails, reports, CRM records, and collaborate across departments to ensure projects stay on track, while coordinating marketing initiatives and