Client Experience & Administration Coordinator

Scale-Up Philippines; Mangagoy; On-site; PHP 223,200 - 312,480; Full time

Job summary

Scale Up Philippines is hiring a Client Services & Administration Coordinator for a full-time, on-site role. You’ll support client services, business development, recruitment support, and general administration, working closely with the wider team on-site to keep operations running smoothly and professionally.

The ideal candidate will have excellent verbal and written communication, strong organizational skills, keen attention to detail, and the ability to juggle multiple priorities while

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• High level of attention to detail.
• Ability to prioritise tasks and work independently.
• Professional telephone manner and customer service skills.
• Proficient in Microsoft Office and general computer applications.
• Experience in administration, client services, or office support preferred.
• Friendly, approachable, reliable, and self-motivated.
• Strong problem-solving skills and a can-do attitude.
• Ability to maintain confidentiality and professionalism.
• Comfortable and reliable in a full-time, on-site work setup.

Responsibilities

• Prepare and send quotations to prospective clients.
• Conduct follow-up calls with prospective clients.
• Assist with client sign-up and onboarding processes.
• Update and maintain client fee estimates as required.
• Research and identify new referral partners, including estate agents, mortgage brokers, financial advisers, and other professionals.
• Maintain and update referral databases.
• Assist with outreach initiatives to generate new business opportunities.
• Assist with recruitment administration, including coordinating interviews and communicating with applicants.
• Support onboarding activities for new team members.
• Review files and prepare timelines for file complaints.
• Assist with maintaining accurate client records and documentation.
• Perform general administrative duties, including data entry, document preparation, filing, and email management.
• Support the team with ad hoc administrative tasks as required.
• Assist with organising team social events and networking events.
• Contribute to maintaining a positive, organised, and collaborative workplace culture.

Skills

Communication

Organisational skills

Time management

Attention to detail

Independent working

Customer service

Telephone manner

Tools

Microsoft Office

Job description

Scale Up Philippines is hiring a Client Services & Administration Coordinator for a full-time, on-site role. You’ll support client services, business development, recruitment support, and general administration, working closely with the wider team on-site to keep operations running smoothly and professionally.

The ideal candidate will have excellent verbal and written communication, strong organizational skills, keen attention to detail, and the ability to juggle multiple priorities while