ERP Support Analyst — Dynamics 365 (Hybrid: Office/Remote)

BG&E; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

BG&E seeks an ERP Support Analyst to manage the Microsoft Dynamics 365 environment, ensuring reliability, usability, and ongoing optimisation for business users. You’ll work within BG&E and the forthcoming SYSTRA ANZ framework, delivering high-quality operational support in a structured governance setting.

The role blends day-to-day support with system improvement initiatives, emphasizing documentation, stakeholder collaboration, and continuous learning.

Qualifications

• Demonstrated experience providing support for ERP systems, with a preference for Microsoft Dynamics 365, including Project Operations and/or Finance and Operations
• Sound understanding of ERP-enabled business processes, including finance, project delivery, procurement, supply chain and human resources
• Experience operating within structured ICT support or service delivery environments, following established processes and controls
• Excellent time management skills with strong attention to detail and accuracy
• Well-developed analytical and problem-solving skills, with the ability to identify root causes and implement sustainable solutions
• Proven ability to engage effectively with both technical and non-technical stakeholders at various levels of the organisation
• Ability to work autonomously while also contributing effectively as part of a collaborative team environment, with the capacity to prioritise and manage competing workloads
• Experience supporting system testing, upgrades, releases, or go-live activities will be highly regarded
• Clear and professional communication skills, with a strong focus on documentation, knowledge sharing and process adherence
• Demonstrated commitment to integrity, professionalism, and the maintenance of confidentiality

Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365 users
• Act as a trusted point of contact for ERP-related queries, incidents, and service requests
• Investigate, analyse, and resolve system issues, escalating where required in line with support processes
• Support system enhancements, minor configuration changes, and continuous improvement initiatives
• Assist with user access, security roles, and licencing administration in line with BG&E and SYSTRA Group governance
• Collaborate closely with business stakeholders to understand operational needs and translate them into effective system outcomes
• Maintain accurate system documentation, user guides and support materials
• Liaise with internal IT teams, external vendors, and SYSTRA ANZ stakeholders as required
• Contribute positively to team culture by sharing knowledge, supporting colleagues, and promoting best practice
• Undertake other duties as reasonably assigned by the Business Analyst, Finance Applications Support Analyst, Head of Program Delivery, or Group Finance Manager.

Skills

Microsoft Dynamics 365

ERP Support

Governance and compliance

Stakeholder engagement

Problem solving

Job description

BG&E seeks an ERP Support Analyst to manage the Microsoft Dynamics 365 environment, ensuring reliability, usability, and ongoing optimisation for business users. You’ll work within BG&E and the forthcoming SYSTRA ANZ framework, delivering high-quality operational support in a structured governance setting.

The role blends day-to-day support with system improvement initiatives, emphasizing documentation, stakeholder collaboration, and continuous learning.