Hybrid D365 Support Analyst - ERP Reliability

MicroSourcing; Pasay; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a D365 Support Analyst to deliver day-to-day functional support for Microsoft Dynamics 365. You will be the primary contact for ERP incidents and requests, troubleshooting issues and coordinating with IT and vendors to implement solutions.

The role requires deep ERP process knowledge across finance, procurement, and operations, with strong analytical and communication skills. Hybrid work arrangement in Mall of Asia, Pasay, Philippines.

Qualifications

• Experience supporting ERP systems, preferably Microsoft Dynamics 365.
• Experience supporting Dynamics 365 Project Operations and/or Finance & Operations (F&O).
• Strong understanding of ERP-enabled business processes across finance, project delivery, procurement, supply chain, and HR.
• Excellent analytical, troubleshooting, and problem-solving skills with ability to identify root causes.
• Strong communication and stakeholder management skills with ability to support both technical and non-technical users.

Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365, ensuring the ERP platform remains reliable and efficient for business users.
• Act as the primary point of contact for ERP-related incidents, service requests, and user inquiries while delivering timely resolutions.
• Investigate, analyze, troubleshoot, and resolve system issues, escalating complex concerns per support processes.
• Support system enhancements, configuration changes, testing activities, upgrades, and continuous improvement initiatives.
• Collaborate with business stakeholders, internal IT teams, and external vendors to deliver ERP solutions and maintain documentation.

Skills

ERP knowledge

Dynamics 365

Stakeholder management

Analytical skills

Communication

Tools

Microsoft Dynamics 365

D365 Project Operations

D365 Finance & Operations

Job description

MicroSourcing is seeking a D365 Support Analyst to deliver day-to-day functional support for Microsoft Dynamics 365. You will be the primary contact for ERP incidents and requests, troubleshooting issues and coordinating with IT and vendors to implement solutions.

The role requires deep ERP process knowledge across finance, procurement, and operations, with strong analytical and communication skills. Hybrid work arrangement in Mall of Asia, Pasay, Philippines.