Entry-Level FinTech Customer Support Specialist

Asiatel Outsourcing; Eastern Manila District; On-site; PHP 335,000 - 469,000; Full time

Job summary

Asiatel Outsourcing (ATOI) in Ortigas, Pasig City, Philippines, invites fresh graduates and first-time job seekers to join our International Remittance / FinTech support team. You will assist customers with inquiries, support money transfer services, and help deliver a smooth customer experience across channels.

No prior FinTech or remittance experience is required—just good communication, a positive attitude, and a willingness to learn.

Qualifications

• Fresh graduates and first-time job seekers are encouraged to apply.
• Applicants with at least 1 year of BPO experience are welcome.
• Good verbal and written communication skills.
• Friendly, patient, and customer-focused attitude.
• Willing to learn and adapt to new tools and processes.

Responsibilities

• Assist customers with inquiries about international money transfers and financial services through calls, emails, and other communication channels.
• Provide clear and accurate information about products, services, and transaction-related concerns.
• Help customers resolve issues and address their concerns in a professional and courteous manner.
• Record customer interactions and update information accurately using company systems and online tools.
• Follow company procedures and guidelines to ensure accurate, secure, and compliant customer service.
• Work with team members to provide effective solutions and a positive customer experience.
• Meet performance goals while maintaining service quality and professionalism.

Skills

Verbal communication

Written communication

Teamwork

Problem solving

Willingness to learn

Job description

Asiatel Outsourcing (ATOI) in Ortigas, Pasig City, Philippines, invites fresh graduates and first-time job seekers to join our International Remittance / FinTech support team. You will assist customers with inquiries, support money transfer services, and help deliver a smooth customer experience across channels.

No prior FinTech or remittance experience is required—just good communication, a positive attitude, and a willingness to learn.