Tech Support Associate — Freshers Welcome, Full-Time

Otoproject Group; Makati; On-site; PHP 181,000 - 301,000; Full time

Job summary

Otoproject Group is hiring for an entry-level Tech Support role in the Philippines. The position is full-time and based in Makati, with responsibilities including responding to calls, emails, and chats for technical support, diagnosing issues, and guiding customers on product features and limitations.

Ideal candidates are fresh graduates or newbies seeking hands-on experience, with a focus on delivering quality customer service and adhering to company policies.

Qualifications

• Entry-level role suitable for fresh graduates or newbies.
• Full-time employment based in the Philippines.
• Position involves handling tech support communications and inquiries.

Responsibilities

• Respond to customer calls, emails, and chats for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Inform customers about product features and limitations.
• Share knowledge to enhance team performance and customer experience.
• Adhere to company policies and industry standards.

Job description

Otoproject Group is hiring for an entry-level Tech Support role in the Philippines. The position is full-time and based in Makati, with responsibilities including responding to calls, emails, and chats for technical support, diagnosing issues, and guiding customers on product features and limitations.

Ideal candidates are fresh graduates or newbies seeking hands-on experience, with a focus on delivering quality customer service and adhering to company policies.