URGENT | Customer Service Representative - Open for Fresh Graduates

Asiatel Outsourcing; Eastern Manila District; In loco; PHP 335.000 - 469.000; Tempo pieno

Descrizione del lavoro

Asiatel Outsourcing (ATOI) in Ortigas, Pasig City, Philippines, invites fresh graduates and first-time job seekers to join our International Remittance / FinTech support team. You will assist customers with inquiries, support money transfer services, and help deliver a smooth customer experience across channels.

No prior FinTech or remittance experience is required—just good communication, a positive attitude, and a willingness to learn.

Competenze

• Fresh graduates and first-time job seekers are encouraged to apply.
• Applicants with at least 1 year of BPO experience are welcome.
• Good verbal and written communication skills.
• Friendly, patient, and customer-focused attitude.
• Willing to learn and adapt to new tools and processes.

Mansioni

• Assist customers with inquiries about international money transfers and financial services through calls, emails, and other communication channels.
• Provide clear and accurate information about products, services, and transaction-related concerns.
• Help customers resolve issues and address their concerns in a professional and courteous manner.
• Record customer interactions and update information accurately using company systems and online tools.
• Follow company procedures and guidelines to ensure accurate, secure, and compliant customer service.
• Work with team members to provide effective solutions and a positive customer experience.
• Meet performance goals while maintaining service quality and professionalism.

Conoscenze

Verbal communication

Written communication

Teamwork

Problem solving

Willingness to learn

Descrizione del lavoro

START YOUR CAREER WITH US!

Looking for your first job? Your career journey starts here!

ABOUT THE ROLE

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our International Remittance / FinTech account.
No BPO experience? No problem! This opportunity is open to fresh graduates and first-time job seekers who have good communication skills, a positive attitude, and a willingness to learn.
You will assist customers with their inquiries, provide support for international money transfer services, and help deliver a smooth and positive customer experience. With the right attitude and commitment, you can develop valuable skills and build a rewarding career in the BPO and financial technology industry.

JOB RESPONSIBILITIES

• Assist customers with inquiries about international money transfers and financial services through calls, emails, and other communication channels.
• Provide clear and accurate information about products, services, and transaction-related concerns.
• Help customers resolve issues and address their concerns in a professional and courteous manner.

• Record customer interactions and update information accurately using company systems and online tools.
• Follow company procedures and guidelines to ensure accurate, secure, and compliant customer service.
• Work with team members to provide effective solutions and a positive customer experience.
• Meet performance goals while maintaining service quality and professionalism.

JOB QUALIFICATIONS

• Fresh graduates and first-time job seekers are encouraged to apply!
• Applicants with at least 1 year of BPO experience are also welcome.
• Good verbal and written communication skills.
• A friendly, patient, and customer-focused attitude.
• Willingness to learn, accept feedback, and adapt to new tools and processes.
• Basic computer skills and the ability to navigate online applications.
• Good problem-solving skills and attention to detail.
• Ability to work in a team and handle customer concerns professionally.
• Experience in customer service, banking, remittance, payment processing, or FinTech is an advantage, but not required.
• Willing to work onsite in Ortigas, Pasig City, on shifting schedules, including weekends and holidays.

WHO WE ARE

Asiatel Outsourcing (ATOI) is the first Philippine-founded outsourcing company listed on the TSX Venture Exchange. We believe in developing talent, creating opportunities, and helping individuals build successful careers.

Whether you're a fresh graduate ready to enter the workforce or an experienced professional looking for a new opportunity, we welcome you to join our growing team and learn, grow, and succeed with us!

WHY JOIN US

This is a great opportunity for fresh graduates to gain valuable work experience while developing their communication, problem-solving, and customer service skills. You’ll gain exposure to the international remittance and FinTech industry, learn new systems, tools, and processes, and work with a supportive team that values growth, collaboration, and continuous improvement.

READY TO TAKE THE FIRST STEP?

Your first job could be the start of something great!

If you're motivated, eager to learn, and ready to grow, we'd love to meet you! No prior FinTech or remittance experience is necessary—just bring your willingness to learn and your commitment to delivering excellent customer service.