TaskUs Ortigas - Customer Service Representative (Fintech Accounts)

GrowthHire Strategies; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Php30K to Php50K Sign On Bonus

Job summary

A leading customer service company is seeking Customer Service Representatives to join their team in Ortigas. Candidates should have at least 1 year of Financial BPO experience and strong communication skills. The role involves managing customer inquiries via calls, email, and live chat, ensuring high customer satisfaction, and adhering to client standards. A high school diploma is required. Attractive bonuses are offered for selected positions.

Qualifications

• At least 1 year of Financial BPO experience required.
• Experience in international accounts preferred.
• Must be willing to work onsite in Ortigas.

Responsibilities

• Receive and place inbound and outbound calls.
• Provide email and live chat support.
• Manage and resolve customer complaints.

Skills

Good communication skills

Ability to manage customer complaints

Data and research functions

Education

High School/Senior High School graduate

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

TaskUs Ortigas is hiring for rockstars with top-tier skills! With Php30K to Php50k Sign On Bonus on SELECTED positions! Apply ONSITE or VIRTUAL - the choice is yours!

Campaign: FinTech Campaign (Blended) - with Php30k Sign on Bonus

Requirements

• Atleast 1 year and up Financial BPO Experience
• International Account only, No local
• At least HS/SHS graduates are accepted (Old and New Curriculum)
• Good to above communication skills
• Willing to work onsite in Ortigas

Responsibilities

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,