Entry-Level Customer Support Specialist - Mentored

StaffSmart Outsourcing; Guadalupe; On-site; PHP 179,000 - 257,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Career development opportunities

Health and wellness benefits

Competitive salary with incentives

Job summary

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in Banawa and Mactan Cebu. This is a full-time position based at our Banawa facility, designed for newbies with comprehensive training and mentorship to help you develop the skills needed to excel in customer service.

You will respond to inquiries via phone, email, chat and other channels, provide accurate product information, process orders and returns, and document all

Qualifications

• No prior customer service experience required; newbies welcome.
• Excellent verbal and written communication.
• Good listening skills and empathy for customer needs.
• Comfort with learning new systems and basic technology.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products and services.
• Process orders, returns, complaints and account tasks.
• Document all interactions in company systems.
• Escalate complex issues to supervisors or specialist teams.
• Follow policies and quality standards to maintain service excellence.
• Contribute to team metrics like first-call resolution and customer satisfaction.
• Collaborate with colleagues to share best practices and support one another.

Skills

Fluent English

Strong communication

Empathy

Basic computer literacy

Multitasking

Job description

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in Banawa and Mactan Cebu. This is a full-time position based at our Banawa facility, designed for newbies with comprehensive training and mentorship to help you develop the skills needed to excel in customer service.

You will respond to inquiries via phone, email, chat and other channels, provide accurate product information, process orders and returns, and document all