Entry-Level Customer Support Associate | Growth & Training

Top Alliance; Pampanga; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Structured training and development

Mentoring

Incentives

Career progression

Health and wellness benefits

Team-oriented culture

Job summary

Top Alliance is seeking a Customer Support Associate to join our call centre team in Pampanga. This full-time role is ideal for newbies and entry-level professionals looking to launch a customer service career.

You will handle inquiries via telephone, email, and live chat, provide product information, resolve issues, and maintain accurate records in our database. The company offers structured training, mentoring, incentives, and a collaborative team culture.

Qualifications

• No prior customer service experience required.
• Strong communication and listening skills.
• Professional telephone manner and interpersonal skills.
• Basic computer literacy and accuracy in data entry.

Responsibilities

• Handle incoming customer enquiries via telephone, email, and live chat.
• Respond promptly to customer concerns with empathy and professionalism.
• Resolve customer issues or escalate to appropriate departments when needed.
• Maintain accurate records of customer interactions and transactions.
• Process orders, returns, and requests per company policy.
• Provide product and service information to assist decisions.
• Follow call centre protocols and quality standards.
• Contribute to achieving departmental targets for call handling and satisfaction.
• Participate in ongoing training to improve product knowledge and skills.

Skills

Communication skills

Active listening

Interpersonal skills

Basic computer literacy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Top Alliance is seeking a Customer Support Associate to join our call centre team in Pampanga. This full-time role is ideal for newbies and entry-level professionals looking to launch a customer service career.

You will handle inquiries via telephone, email, and live chat, provide product information, resolve issues, and maintain accurate records in our database. The company offers structured training, mentoring, incentives, and a collaborative team culture.