Customer Care Specialist – Voice & Non-Voice (Full-Time)

Top Alliance; Angeles; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary up to PHP 25,000

Full-time employment

Comprehensive training programme

Career progression opportunities

Health and wellness benefits

Supportive team environment

Performance incentives

Flexible scheduling

Job summary

Top Alliance is seeking enthusiastic and customer-focused Call Center Representatives to join our dynamic team in Angeles City, Pampanga. This is a full-time position offering an exciting opportunity to work in a fast-paced virtual environment supporting both voice and non-voice processes.

As a Call Center Representative, you will be the voice of Top Alliance, delivering exceptional customer service and support to clients across various channels.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent communication skills and active listening.
• Customer-first mindset with problem-solving ability.
• Experience with CRM software and ticketing systems preferred.
• Able to multitask across voice and non-voice channels.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Process customer requests via email, chat, and ticketing systems.
• Provide accurate information about products and services.
• Document interactions and maintain detailed records.
• Follow procedures to ensure consistency and quality.
• Escalate complex issues as needed to supervisors.
• Meet performance targets for call handling and CSAT.
• Collaborate with team members for continuous improvement.

Skills

Communication skills

CRM proficiency

Multitasking

Attention to detail

Typing speed

Schedule flexibility

Problem solving

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Top Alliance is seeking enthusiastic and customer-focused Call Center Representatives to join our dynamic team in Angeles City, Pampanga. This is a full-time position offering an exciting opportunity to work in a fast-paced virtual environment supporting both voice and non-voice processes.

As a Call Center Representative, you will be the voice of Top Alliance, delivering exceptional customer service and support to clients across various channels.