Remote Customer Service Associate - Growth & Training

StaffSmart Outsourcing; Angeles; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training program

Flexible virtual working arrangements

Job summary

StaffSmart Outsourcing is hiring a Customer Service Associate in Pampanga to join a full-time, on-site team. The role centers on first-contact support for a diverse account portfolio, handling inquiries, processing account requests, and resolving issues with empathy and efficiency.

A virtual hiring process accompanies shifting schedules and onsite setup, welcoming applicants from various backgrounds. You will maintain accurate records, provide product details, and follow internal procedures

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication with diverse customers.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Respond to customer inquiries via phone in a timely, professional manner.
• Process account requests including opening, updates, and maintenance tasks.
• Resolve issues, escalate complex matters, and maintain detailed records of interactions.
• Provide clear information about products, services, and account features.
• Follow policies, procedures, and quality standards consistently.
• Collaborate with team members to support business objectives.
• Identify opportunities to improve customer experience and share with management.

Skills

Written & verbal communication

Customer service mindset

Time management

Independent working

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Email systems

Computer basics

Job description

StaffSmart Outsourcing is hiring a Customer Service Associate in Pampanga to join a full-time, on-site team. The role centers on first-contact support for a diverse account portfolio, handling inquiries, processing account requests, and resolving issues with empathy and efficiency.

A virtual hiring process accompanies shifting schedules and onsite setup, welcoming applicants from various backgrounds. You will maintain accurate records, provide product details, and follow internal procedures