Growth‑Focused Customer Support Associate

StaffSmart Outsourcing; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Job summary

StaffSmart Outsourcing in Pampanga seeks a dedicated Customer Service Associate for a full-time role in a fast-paced call center. You will be the voice of our clients, delivering exceptional support and resolving inquiries promptly to uphold our reputation for service excellence.

You will handle calls, provide product information, process requests, and collaborate with the team to meet targets while maintaining empathy and professionalism.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to listen carefully and understand customer needs.
• Patient and empathetic in challenging situations.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, complaints and concerns promptly and empathetically.
• Provide accurate information about products and services.
• Process customer requests, orders and transactions efficiently.
• Document interactions and maintain records in systems.
• Follow protocols and maintain quality standards.
• Escalate complex issues to supervisors when needed.
• Contribute to team targets and performance metrics.
• Identify opportunities to enhance satisfaction and service quality.
• Collaborate with colleagues to support a positive team environment.

Skills

Communication

Active listening

Empathy

Patience

Teamwork

Fast learner

Education

High school diploma

Job description

StaffSmart Outsourcing in Pampanga seeks a dedicated Customer Service Associate for a full-time role in a fast-paced call center. You will be the voice of our clients, delivering exceptional support and resolving inquiries promptly to uphold our reputation for service excellence.

You will handle calls, provide product information, process requests, and collaborate with the team to meet targets while maintaining empathy and professionalism.