Remote Customer Service Associate - Growth & Benefits

StaffSmart Outsourcing; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Training programme

Flexible work

Career progression

Health benefits

Inclusive culture

Mentorship

Job summary

StaffSmart Outsourcing in Pampanga is hiring a Customer Service Associate to join our team for a full-time position. The role focuses on delivering outstanding support for our easy accounts portfolio, acting as the first point of contact for customers, handling inquiries, resolving issues, and ensuring interactions reflect our commitment to excellence.

The ideal candidate has a high school diploma or equivalent, excellent communication skills, and the ability to work a shifting schedule in a

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication with diverse customers.
• Strong problem-solving abilities and critical thinking.
• Patience, empathy, and commitment to quality service.
• Able to multitask and manage time in a fast-paced environment.
• Proficient with computers, email, and Microsoft Office.
• Reliable internet connection and a suitable home working setup.
• Willingness to work flexible shifts, including weekends/public holidays.
• Previous call centre or customer service experience is advantageous but not essential.
• Ability to work independently while being part of a collaborative team.

Responsibilities

• Respond to customer inquiries via phone call in a timely and professional manner
• Process customer account requests, including account opening, updates, and general maintenance tasks
• Resolve customer issues and complaints with patience, empathy, and efficiency, escalating complex matters when necessary
• Maintain accurate and detailed records of all customer interactions and transactions in the company system
• Provide customers with clear information about products, services, and account features
• Follow company policies, procedures, and quality standards consistently
• Identify opportunities to enhance customer experience and suggest improvements to management
• Collaborate with team members and other departments to support overall business objectives

Skills

Communication skills

Problem-solving

Multitasking

Microsoft Office

Email proficiency

Internet access

Team collaboration

Customer service

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Pampanga is hiring a Customer Service Associate to join our team for a full-time position. The role focuses on delivering outstanding support for our easy accounts portfolio, acting as the first point of contact for customers, handling inquiries, resolving issues, and ensuring interactions reflect our commitment to excellence.

The ideal candidate has a high school diploma or equivalent, excellent communication skills, and the ability to work a shifting schedule in a